Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Increase revenue across an established portfolio of mid-market clients

• Create account strategies, strengthen customer relationships, and pinpoint opportunities for product adoption and expansion

• Collaborate with Customer Success to monitor adoption and account health indicators

• Partner with the Renewal Representative to facilitate renewals and assist at-risk accounts

• Own the strategy for expansion and account plans among designated existing mid-market clients

• Identify and advance cross-sell and upsell opportunities within Everway's Planning, Curriculum, and AT solutions

• Cultivate relationships with stakeholders in schools, districts, and educational organizations

• Manage expansion opportunities from the initial discovery phase through qualification, proposal, negotiation, and closure

• Keep precise CRM records, pipeline data, forecasts, and opportunity reports

• Collaborate with Marketing, Customer Success, Finance, Legal, Product, and Implementation teams

• Gather and share customer feedback, market intelligence, and competitive insights

• Monitor expansion revenue, pipeline, and activity targets

• Represent Everway at customer meetings, conferences, webinars, and industry events as necessary

• Travel as required to enhance customer engagement, attend industry events, and pursue sales opportunities

⛳️ Requirements

• 3+ years of experience in account management, expansion sales, or consultative sales within SaaS, EdTech, or a related field

• Proven track record of increasing revenue within an existing customer portfolio through cross-selling, upselling, or account expansion

• Experience overseeing a portfolio of current accounts and formulating account strategies to focus on growth opportunities

• Skilled in managing commercial opportunities through a formal sales process from discovery to negotiation and closure

• Consultative selling abilities, with experience fostering relationships across various customer stakeholders

• Proficient in managing sales pipelines, forecasting, and commercial reporting utilizing CRM data

• Communicates effectively and clearly with customers, colleagues, and stakeholders

• Experience in K-12, education, or public-sector account management or sales, including a solid understanding of education funding cycles and purchasing processes

• Familiarity with MEDDPICC or a comparable sales methodology

• Experience with CRM platforms, such as Salesforce

• Proficient in using AI tools to enhance customer research, account planning, forecasting, or workflow efficiency

🏝️ Benefits

• Bonus opportunities

• Flexible work schedules

• Comprehensive health and wellness benefits

• Flexible time-off plans

• Career advancement through development programs

• Collaborative and innovative culture