Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive revenue growth within an established portfolio of mid-market clients.

• Develop account strategies, strengthen customer relationships, and pinpoint chances to enhance product adoption and broaden the use of Everway's Planning, Curriculum, and AT solutions.

• Collaborate closely with Customer Success to evaluate adoption rates and account health indicators, initiating expansion discussions as necessary.

• Partner with the Renewal Representative to facilitate renewals and address accounts that may be at risk.

• Take ownership of the expansion strategy and account plans for assigned mid-market clients.

• Identify and advance cross-sell and upsell opportunities.

• Establish and nurture connections with stakeholders across educational institutions, including schools, districts, and organizations.

• Oversee expansion opportunities from initial discovery and qualification stages through to proposal, negotiation, and closing.

• Maintain up-to-date CRM records, pipeline data, forecasts, and opportunity reports.

• Collaborate with Marketing, Customer Success, Finance, Legal, Product, and Implementation teams.

• Gather and relay customer feedback, market intelligence, and insights about competitors.

• Monitor expansion revenue, pipeline metrics, and activity goals.

• Represent Everway at customer meetings, conferences, webinars, and industry events.

• Travel as required to support business objectives, customer engagement, industry events, and sales opportunities.

⛳️ Requirements

• Minimum of 3 years of experience in account management, expansion sales, or consultative sales within SaaS, EdTech, or a related field.

• Proven track record of increasing revenue within an existing customer base through cross-selling, upselling, or account growth.

• Experience in managing a portfolio of accounts and creating account plans to prioritize opportunities for growth.

• Experience overseeing commercial opportunities through a structured sales process, from discovery to negotiation and closing.

• Strong consultative selling abilities, with a history of building relationships with various customer stakeholders.

• Ability to manage sales pipelines, forecasting, and commercial reporting utilizing CRM data.

• Clear and effective communication skills with customers, colleagues, and stakeholders.

• Experience in K-12, education, or public-sector account management or sales, including knowledge of education funding cycles and purchasing processes.

• Familiarity with MEDDPICC or a comparable sales methodology.

• Knowledge of CRM platforms, such as Salesforce.

• Experience utilizing AI tools for customer research, account planning, forecasting, or enhancing workflow efficiency.

🏝️ Benefits

• Opportunities for bonuses.

• Flexible working hours.

• Comprehensive health and wellness benefits.

• Flexible time-off policies.

• Career advancement through development programs.

• A collaborative and innovative workplace culture.

• Competitive salary.