Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive revenue growth within an established portfolio of mid-market clients

• Create account strategies and enhance customer relationships

• Discover opportunities to boost adoption and broaden the use of Everway's Planning, Curriculum, and AT solutions

• Work alongside Customer Success to analyze adoption and account health indicators for timely expansion discussions

• Collaborate with the Renewal Representative on renewals and accounts at risk

• Take ownership of the expansion strategy and account plans for designated customers

• Identify and advance cross-sell and upsell initiatives

• Cultivate relationships with key stakeholders in schools, districts, and educational organizations

• Manage expansion initiatives through discovery, qualification, proposal, negotiation, and closure

• Maintain accurate CRM records, pipeline data, forecasts, and opportunity reports

• Partner with teams from Marketing, Customer Success, Finance, Legal, Product, and Implementation

• Gather and convey customer feedback, market intelligence, and competitive insights

• Monitor expansion revenue, pipeline, and activity goals

• Represent Everway at customer meetings, conferences, webinars, and industry events

• Travel as required to foster customer engagement, attend industry events, and pursue sales opportunities

⛳️ Requirements

• Minimum of 3 years in account management, expansion sales, or consultative sales within the SaaS, EdTech, or a related sector

• Proven track record of increasing revenue within an existing customer base through cross-selling, upselling, or account expansion

• Experience in managing a portfolio of current accounts and formulating account plans to prioritize growth opportunities

• Competence in steering commercial opportunities through a defined sales process from discovery to negotiation and closure

• Strong consultative selling abilities, with a history of building relationships with multiple customer stakeholders

• Proficient in managing sales pipelines, forecasting, and commercial reporting using CRM data

• Clear and effective communication with customers, colleagues, and stakeholders

• Experience in K-12, education, or public-sector account management or sales, with a grasp of education funding cycles and purchasing processes

• Familiarity with MEDDPICC or similar sales methodologies

• Knowledge of CRM platforms such as Salesforce

• Experience leveraging AI tools to enhance customer research, account planning, forecasting, or workflow efficiency

• Must reside in or work from the USA

🏝️ Benefits

• Competitive salary with bonus potential

• Flexible work arrangements

• Comprehensive health and wellness packages

• Flexible time-off options

• Opportunities for career advancement through development programs

• A collaborative and innovative workplace culture

• Drug-Free Workplace