Account Manager

This is a fully remote position, open to applicants in Denmark, +2 more countries.

📋 Description

• Take ownership of a portfolio of enterprise accounts as the primary account manager, responsible for gross retention, net revenue retention, and growth.

• Develop and maintain account strategies that include stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk assessments.

• Proactively manage renewals by articulating a clear value proposition and negotiating commercial terms, including multi-year contracts.

• Identify, assess, and secure expansion opportunities related to additional seats, products, and use cases.

• Provide weekly forecasts with precise renewal and expansion stages, categories, next steps, and closing dates in Salesforce.

• Collaborate with Enterprise Solution Engineers on technical validation and solution design.

• Work alongside Customer Success and Support teams to address retention risks.

• Engage with partners, distributors, and resellers on channel-procured opportunities.

• Share customer and market insights with Product, Marketing, and leadership teams.

• Assist in the creation of references, case studies, and customer events.

• Achieve retention and expansion goals, maintain up-to-date account plans, and ensure seamless transitions with Account Executive and Specialist teams.

⛳️ Requirements

• Minimum of 3 years of experience in enterprise account management, renewals, or customer-facing sales with existing clients.

• Required experience in SaaS or technology sectors.

• Demonstrated success in retaining and expanding a portfolio of business while meeting retention and expansion objectives.

• Strong commercial capabilities, including negotiation, structuring multi-year agreements, and navigating procurement processes in mid-sized and large organizations.

• Consultative and solutions-oriented approach to client engagement.

• Ability to connect with IT leaders and business stakeholders regarding value and product roadmap.

• Proficient in weekly forecasting, account planning, and maintaining CRM hygiene using Salesforce.

• Excellent communication and presentation abilities.

• Comfortable engaging in executive-level discussions.

• Entrepreneurial mindset with the capacity to thrive in a fast-paced, high-growth environment.

🏝️ Benefits

• Competitive compensation and benefits packages, including a company achievement bonus or sales bonus along with regular salary reviews.

• Contributions to private pension plans (BAV) up to the maximum amount, fully funded by TeamViewer.

• Offices that are convenient for public transport.

• Option to lease an e-bike (available in Germany only).

• Special arrangements for local gym memberships.

• Access to a Corporate Benefits platform offering numerous discounts.

• Regular team events and company-wide celebrations.

• An open-door policy, no strict dress code, and frequent all-hands meetings and Leadership Lunches.

• Hybrid work model and flexible working hours.

• Work From Abroad Program allowing up to 40 days of remote work outside your country of contract.

• Onsite onboarding at our headquarters for a seamless start.

• Opportunities for both personal and professional development.

• An inclusive workplace with support for accommodations or adjustments during the application or hiring process.