Account Manager

This is a fully remote position, open to applicants in Denmark, +1 more country.

📋 Description

• Manage a portfolio of enterprise accounts as the primary account owner, responsible for gross retention, net revenue retention, and growth.

• Develop and uphold account plans that include stakeholder mapping, renewal schedules, adoption status, expansion strategies, and risk assessments.

• Proactively handle renewals with compelling value narratives and negotiate commercial agreements, including multi-year contracts.

• Identify, qualify, and secure expansion, upselling, and cross-selling opportunities using a consultative, solution-oriented approach.

• Conduct weekly forecasts with precise renewal and expansion stages, categories, next steps, and closing dates in Salesforce.

• Collaborate with Enterprise Solution Engineers for technical validation and solution design.

• Work together with Customer Success and Support teams to address retention risks.

• Engage with partners, distributors, and resellers on channel-acquired opportunities.

• Share customer and market insights with Product, Marketing, and leadership teams.

• Contribute to references, case studies, and customer events.

• Meet gross and net revenue retention targets, expansion quotas, and provide accurate pipeline forecasts.

• Keep account plans and renewal paths up to date.

• Ensure seamless transitions with Account Executive and Specialist teams.

⛳️ Requirements

• Minimum of 3 years in enterprise account management, renewals, or customer-facing sales with existing clients.

• Experience in SaaS or technology is essential.

• Demonstrated success in retaining and growing a portfolio of business in line with retention and expansion goals.

• Strong commercial acumen: negotiation, multi-year structuring, and navigating procurement processes in mid-sized and large organizations.

• Consultative, solution-oriented mindset with the capability to engage IT leaders and business stakeholders regarding value and strategic direction.

• Proficient in weekly forecasting, account planning, and maintaining CRM accuracy using Salesforce.

• Excellent communication and presentation skills; comfortable engaging in discussions with executives.

• Entrepreneurial spirit and adaptability to thrive in a fast-paced, high-growth environment.

🏝️ Benefits

• Attractive compensation and benefits packages, including a company achievement bonus or sales bonus and regular salary reviews.

• Contributions to the private pension plan (BAV) up to the maximum amount are supplemented by TeamViewer.

• Offices conveniently located for public transportation.

• Option to lease an e-bike (Germany only).

• Special rates available for local gym memberships.

• Access to a Corporate Benefits platform offering a variety of discounts.

• Regular team events and company-wide celebrations.

• Open-door policy, no dress code, and frequent all-hands meetings and leadership lunches.

• Hybrid and flexible working hours.

• Work From Abroad Program allowing up to 40 days of work outside your country of employment.

• Onsite onboarding at our HQ for an optimal start.

• Inclusive and diverse workplace culture.

• Support for accommodations or adjustments during the application or hiring process, including assistance with interviews or onboarding.