Account Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Manage a focused portfolio of Runpod's key strategic accounts, typically limited to fewer than 20.

• Take charge of relationship management, retention, and growth for each account.

• Conduct monthly or more frequent executive and technical touchpoints.

• Create comprehensive account plans and long-term growth strategies.

• Collaborate with each account's dedicated Forward Deployed Engineer.

• Introduce new Runpod capabilities, roadmap initiatives, and concepts to stimulate new use cases and increased spending.

• Lead complex renewals and expansions.

• Negotiate high-value, multi-year commercial agreements, pricing, and SLAs.

• Establish executive relationships and perform strategic business reviews.

• Advise clients on ROI, roadmap alignment, and future capacity planning.

• Advocate for strategic customer needs internally and influence product, engineering, and supply priorities.

• Ensure accurate forecasts, account plans, and health/expansion metrics are maintained in the CRM.

• Report on account performance to leadership.

• Travel occasionally to meet with strategic accounts and attend key industry events.

⛳️ Requirements

• A minimum of 6 years in account management.

• At least 2 years of experience managing complex accounts.

• Ideally, experience in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling.

• Proven history of managing and expanding a concentrated portfolio of large, complex strategic accounts involving executive stakeholders.

• Experience with multi-million-dollar relationships, preferably exceeding $50M.

• Negotiation experience with multi-year, seven-to-eight-figure renewals and expansions.

• Strong technical understanding and executive presence.

• Credibility with developers/ML engineers and C-suite executives.

• Proactive, consultative approach with an emphasis on growth and innovation.

• Experience collaborating with technical field teams to convert technical successes into commercial growth.

• Excellent negotiation, communication, and presentation skills.

• Strong understanding of NRR, expansion, churn, usage, CRM discipline, and accurate forecasting.

• Familiarity with HubSpot CRM.

• Comfortable in a fast-paced, ambiguous, early-stage environment.

• Experience in building account management motions or playbooks from an early/greenfield stage is an advantage.

• Successful completion of a background check.

• The ideal candidate should be based in the UK or Ireland.

• Must be eligible to work in the United States; Runpod is currently unable to sponsor employment visas.

🏝️ Benefits

• Uncapped commission with the potential to exceed target OTE.

• Significant equity; stock options available for everyone on the team.

• Comprehensive medical, dental, and vision plans.

• Flexible paid time off (PTO).

• Remote-first working environment.

• Inclusive and collaborative team utilizing Slack for internal communication.

• Culture focused on learning and ownership.

• $1,200 Home Office & Equipment Stipend.

• Opportunities for periodic travel to meet strategic accounts and represent Runpod at industry events.