Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee the onboarding process for new clients into the Rex RealTrust systems and procedures

• Comprehend client workflows and align them with the best practices of Rex RealTrust

• Collaborate with Trust Accountants and Property Management Assistants throughout the onboarding phase

• Serve as the primary relationship manager for designated clients

• Organize regular client check-ins and conduct visits to clients when necessary

• Monitor service satisfaction levels and collect client feedback

• Create and present quarterly business review meetings

• Work alongside Team Leads to ensure Trust Accountants fulfill client expectations

• Offer structured feedback and assist in quality assurance escalations

• Identify skill gaps and training requirements in collaboration with the Training Manager

• Conduct occasional group training sessions

• Manage workload and portfolio distribution across operational teams

• Facilitate regular team segment meetings to monitor performance and workforce efficiency

• Act as the main feedback conduit between clients, operations, and leadership

• Escalate ongoing issues and risks

• Provide consistent reporting on client health, risks, and opportunities

• Drive service enhancements based on client satisfaction insights and feedback

⛳️ Requirements

• Proven experience in commercial property management utilizing Cirrus8

• Established background in both Commercial Property Management and Trust Accounting

• Strong grasp of commercial property operations, trust accounting procedures, and industry regulations

• Excellent skills in client relationship management and stakeholder engagement

• Exceptional verbal and written communication abilities

• Confidence in leading client meetings, presentations, and training sessions

• Strong organizational capabilities with the ability to handle multiple priorities and client portfolios

• Proactive and solutions-oriented mindset with excellent problem-solving skills

• Commercial awareness and dedication to delivering outstanding client results

🏝️ Benefits

• Competitive salary

• Incentive program that rewards performance and contribution

• Collaborate closely with engaged leaders and supportive, collaborative teams

• Opportunity to influence client experience and promote operational excellence

• Make a meaningful impact for clients, the team, and the broader business