Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee a portfolio of client accounts while cultivating enduring relationships.

• Serve as the primary liaison for clients and contractors.

• Address client and contractor inquiries and escalations promptly and professionally.

• Collaborate closely with internal teams to facilitate seamless service delivery.

• Track account performance and maintain precise client records.

• Follow up on pending actions to ensure tasks are resolved effectively.

• Recognize opportunities to enhance client relationships and elevate the overall client experience.

• Navigate multiple systems while upholding accuracy and attention to detail.

⛳️ Requirements

• 3–5 years of experience in Account Management, Client Success, Customer Success, or a comparable client-facing position.

• Experience in BPO, staffing, recruitment, healthcare, or professional services is strongly preferred.

• Demonstrated ability to manage several client accounts concurrently.

• Proven experience in addressing client and contractor issues with a solution-oriented mindset.

• Excellent communication and relationship-building capabilities.

• Outstanding organizational skills with the capacity to prioritize competing tasks effectively.

• A proactive attitude with a strong commitment to follow-through and accountability.

• Comfortable working independently in a remote setting.

• Training will be provided; prior experience with every platform is not mandatory.

• Familiarity with Zoho CRM, Google Workspace, Microsoft Office, Hubstaff, and AI productivity tools is advantageous.

• Strong digital literacy and quick adaptability to new CRM, reporting, recruitment, and workflow systems.

• Proficient in managing multiple platforms while ensuring accurate client and contractor records.

• A reliable internet connection and a professional home office setup are required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible work schedule allowing for a healthy work-life balance.

• Opportunities for professional development and growth.

• Supportive and inclusive company culture.