Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary strategic liaison for clients (hotels and pousadas), ensuring they fully leverage the value of their contracted services.

• Conduct regular meetings to comprehend client needs, align expectations, and propose enhancements.

• Collaborate in formulating marketing strategies that yield measurable outcomes.

• Identify potential cancellation risks and take proactive steps to maintain client engagement.

• Track NPS and recommend actions based on the feedback collected.

⛳️ Requirements

• Proven experience in supporting B2B clients, ideally within the hospitality or digital marketing sectors.

• Understanding of performance metrics such as CTR, ROAS, CPL, and CAC.

• Background in managing paid traffic campaigns (Google Ads and Meta Ads).

• An analytical, communicative, and proactive individual, focused on results and client retention.

• Capability to present data in a clear and consultative manner.

• Strong organizational abilities to lead meetings with set agendas and ensure follow-up on action items.

• Preferred: familiarity with Google Analytics and ClickUp.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• A supportive and collaborative work environment.