Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Drive growth and ensure customer success within a designated portfolio of accounts

• Encourage the adoption of Altium’s Agile Team solutions

• Manage and nurture customer relationships

• Identify opportunities for expansion

• Assist with renewals

• Aid engineering teams in enhancing collaboration, productivity, and design workflows

• Collaborate closely with internal stakeholders

• Provide value through consultative selling and proactive account planning

• Ensure customers achieve both their business and technical goals

⛳️ Requirements

• Demonstrated experience in account management, sales, customer success, or renewals

• Background in SaaS, software, technology, or subscription-based businesses is preferred

• Proven track record of meeting or surpassing revenue, retention, or growth targets

• Experience in managing multiple customer accounts and effectively prioritizing opportunities

• Strong proficiency with CRM systems (such as Salesforce) and sales tools

• Bachelor’s degree in business, commerce, engineering, technology, or a related field is preferred

• Experience working with cross-functional teams in a matrix organizational structure

• Familiarity with PCB design, engineering software, or the electronics industry is highly regarded

• Exceptional relationship-building and stakeholder management abilities

• Consultative sales approach with the skill to uncover customer needs

• Excellent communication, presentation, and negotiation skills

• Strong commercial acumen with a focus on growth, retention, and customer value

• Highly organized with robust time management and pipeline management skills

• Proactive, self-motivated, and results-oriented mindset

• Ability to collaborate effectively across sales, support, and customer success teams

• Adaptability and resilience in a fast-paced, evolving environment

• Understanding of SaaS, subscription models, and technology solutions

• Customer-first mindset with a passion for delivering results

🏝️ Benefits

• Employees have the option to work remotely