Account Manager

This is a fully remote position, open to applicants in Arizona, +15 more states.

📋 Description

• Take ownership of all company-wide renewals from the initial conversation to the final signature.

• Initiate renewal discussions at least six months prior to contract expiration.

• Negotiate pricing, terms, and scope with customers and decision-makers.

• Oversee renewals via the HubSpot renewal pipeline and provide accurate forecasts each quarter.

• Present Outbuild Pro and additional modules during renewal discussions.

• Identify accounts that are suitable for additional modules and create business cases.

• Capture growth opportunities as customers expand with new projects and users.

• Finalize module add-ons at the time of renewal and record them in HubSpot.

• Monitor account health and identify churn risks using engagement and usage signals.

• Collaborate with Customer Success to develop save plans for at-risk accounts.

• Evaluate downgrades and churn, sharing insights and learnings.

• Establish the account management playbook, including renewal timelines, health scoring, and module attachment processes.

• Gather customer feedback and feature requests for the Product team.

• Keep HubSpot records accurate and up to date.

• Achieve quarterly retention and new ARR targets.

• Develop a repeatable renewal and module attachment process and document the associated playbook.

⛳️ Requirements

• 3 to 5 years of experience in account management within B2B SaaS and construction technology.

• Proven track record of maintaining revenue across a portfolio of business accounts.

• Experience in selling add-on modules or features to current customers.

• Strong negotiation abilities and confidence in discussing pricing and contract details.

• Exceptional written and verbal communication skills.

• Disciplined approach to CRM usage; HubSpot experience preferred.

• Ability to create processes in a role that lacks an existing playbook.

• Must be legally authorized to work in the United States.

• Must reside in one of the specified hiring states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Louisiana, Michigan, Missouri, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, or Wisconsin.

🏝️ Benefits

• Healthcare: Blue Shield PPO with Bronze, Gold, and Silver options; includes both in-network and out-of-network tiers.

• Dental: Guardian coverage available in-network and out-of-network.

• Vision: Guardian 20/20/150 coverage featuring exam/material copays along with frame/contact allowances.

• Employer-paid basic life insurance valued at $15,000.

• Long-term disability coverage providing 60% of pre-disability earnings, up to $6,000 monthly.

• Necessary work equipment provided as needed.

• 401(k) plan with employer matching of 100% on the first 3% contributed and 50% on the next 2%, fully vested immediately.

• Eligibility for 401(k) after 3 months of service.

• Parental leave policy offering 1 month of paternity leave and 3 months of maternity leave.

• 25 PTO days each year.

• 5 sick days annually.

• A day off for your birthday.

• Fully remote work position.

• Quarterly variable pay, which includes retention bonuses and commissions.