Account Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee a portfolio of accounts as the main point of contact for renewal, expansion, and satisfaction initiatives.

• Identify, create, and implement horizontal and vertical growth strategies through Quarterly Business Reviews, Strategic Reviews, and discussions on Product Innovation.

• Align solutions with the customer's business goals and demonstrate the realization of value.

• Utilize data insights to monitor adoption, drive performance metrics, and enhance account strategies.

• Manage contract negotiations, renewals, and pricing adjustments.

• Formulate proactive save plans to reduce churn and manage accounts at risk.

• Monitor customer health and engagement to foresee and address retention risks.

• Act as a trusted advisor, advocate for customers, and escalation point for customer concerns.

• Coordinate issue resolution with the Customer Success, Professional Services, Billing, and Product teams.

• Collaborate across departments to identify opportunities for upselling, cross-selling, and renewals.

• Provide forecasts and insights regarding customer retention, account health, and revenue projections.

• Track and report KPIs related to expansion, renewal, retention, and satisfaction.

• Meet renewal, retention, and expansion revenue targets; increase referrals and account penetration; maintain a robust customer base.

⛳️ Requirements

• 3–5 years of experience in account management, customer success, or roles focused on retention, preferably within a SaaS or subscription-based environment.

• Demonstrated ability to drive renewals, expansions, and retention through consultative account management practices.

• Strong skills in communication, relationship management, and problem-solving.

• Analytical mindset with experience in utilizing data for decision-making and strategy enhancement.

• Proficiency in CRM platforms, especially Salesforce, and tools for customer engagement.

• Capability to work across functions and effectively manage multiple concurrent priorities.

🏝️ Benefits

• Competitive compensation and comprehensive benefits package.

• Retirement savings program with employer contributions.

• Paid time off and holidays recognized by the company.

• Coverage for medical, dental, and vision needs.

• Resources for learning and development, including access to training and educational platforms.

• Opportunities for career advancement and internal mobility.

• Employee assistance and well-being resources.

• Employee discounts and additional optional perks.

• Reasonable accommodations for qualified individuals in accordance with applicable laws.