Account Manager

This is a fully remote position, open to applicants in Utah.

📋 Description

• Manage the customer relationship as the main point of contact for a designated portfolio of active accounts.

• Regularly meet with clients to comprehend their priorities, challenges, and strategic plans.

• Cultivate relationships with adjusters, examiners, claims managers, procurement officers, executive sponsors, and third-party workflow partners.

• Prioritize, escalate, and oversee the resolution of customer issues.

• Document every interaction with customers in the CRM system.

• Develop usage strategies aligned with customer claims guidelines and thresholds.

• Engage end users to enhance the adoption of implemented solutions.

• Identify subpar usage, diagnose underlying causes, and implement corrective measures.

• Execute adoption initiatives and provide reports with before-and-after metrics.

• Conduct account reviews that cover activity levels, usage trends, and outcomes against agreed expectations.

• Deliver forecasts and account health reports to the sales leadership team.

• Highlight risks early along with a corresponding action plan.

• Identify opportunities for expansion across itel and Nearmap products and engage specialists as necessary.

• Collaborate with sellers in the pod on shared accounts.

• Maintain up-to-date knowledge of itel solutions and Nearmap property intelligence products.

• Internally partner with Sales, Customer Experience, Operations, Finance, Executive Management, and the broader Nearmap go-to-market team.

⛳️ Requirements

• A minimum of five years in account management, customer success, or sales, preferably within a data or software organization.

• Experience in property and casualty (P&C) insurance, particularly in claims, restoration, or building materials.

• Proven track record of increasing usage or revenue within an existing portfolio of business.

• Confidence in building relationships from frontline users up to executive-level stakeholders.

• Excellent written and verbal communication skills.

• Comfort and ease in phone communication.

• Ability to manage competing priorities while maintaining attention to detail.

• Enthusiasm for a dynamic, evolving, and fast-paced business environment.

• Proficient in Microsoft Excel, Word, and PowerPoint.

• Experienced with CRM systems, with Salesforce being preferred.

• Willingness to travel nationally up to 40%, sometimes with short notice.

• Valid driver’s license with proof of insurance.

• Preferred: Bachelor’s degree in business or a related field.

• Preferred: Experience working with claims organizations at national carriers.

• Preferred: Familiarity with geospatial, imagery, or property data products.

🏝️ Benefits

• Options for remote work.

• An inclusive and supportive workplace culture.

• A safe environment where everyone can feel they belong and be their authentic selves.

• Opportunities for career development and the ability to shape your own career path.

• Engaging and complex work opportunities.