Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee customer relationships, ensuring the retention of existing revenue while generating new income.

• Create account strategies for key clients that emphasize shared success and customer value.

• Establish a robust sales pipeline to achieve annual sales and revenue retention objectives.

• Manage a portfolio of renewals, which includes negotiating multi-year agreements, annual price adjustments, and opportunities for expansion.

• Support leadership in developing and maintaining forecasts for both customer retention and new revenue.

• Conduct quarterly discussions and value-based assessments with primary customers.

• Respond to customer inquiries and calls in a timely and courteous manner, prioritizing customer experience and resolutions.

• Work alongside departments that impact customers to ensure positive experiences with Mitratech solutions.

• Stay updated on industry trends and the competitive landscape of the company.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience.

• At least 2-4 years of experience in sales and/or account management.

• Capability to initiate, build, and maintain meaningful business relationships both over the phone and in person.

• Ability to juggle multiple competing priorities effectively.

• Strong skills in project management, organization, problem-solving, and time management.

• Capacity to work independently with little supervision as well as in a collaborative team setting.

• Proficient in English communication skills, both written and verbal, as well as in person during meetings.

• Passion for keeping up with industry trends and best practices.

• Proficient in all Microsoft Office and Google Workspace applications, as well as AI tools.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• A diverse and inclusive workplace culture.

• Opportunities for learning and development.

• Commitment to equal-opportunity employment.