Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Drive sales growth within a designated territory

• Cultivate enduring relationships with a client portfolio

• Represent clients' interests and liaise with internal teams to deliver high-quality products

• Employ consultative selling techniques to ascertain customer needs and provide effective solutions

• Facilitate strategic discussions with customers, negotiate terms, confirm agreements, and finalize deals

• Identify and develop new customer leads while expanding existing account connections

• Enhance sales and gross profit from both new and existing customers

• Generate profitable sales and foster customer loyalty through value-added services

• Strengthen customer loyalty and retention through regular outbound calls and face-to-face interactions

• Assess customer requirements and present Marketlab solutions

• Aim for a larger share of customers’ annual spending on consumable goods

• Proactively address customer issues and opportunities relating to services, products, samples, sourcing, and quotations

• Collaborate with product development and purchasing to source requested products while securing pricing, availability, and discount terms

• Prepare and deliver quotations, follow up, and finalize sales

• Reach out to targeted customers to understand their needs and establish Marketlab as their preferred supplier

• Keep accurate customer data in the CRM database

• Develop expertise in product, market segments, and sales

• Work collaboratively with Marketing, Product Management, Customer Experience, and other departments

• Resolve established account issues and respond to complaints using internal resources

• Provide industry insights and customer feedback to Marketing and help implement campaigns

• Recommend enhancements to operational effectiveness

⛳️ Requirements

• Bachelor’s degree in Sales, Marketing, Business, or a Healthcare related field is preferred, or equivalent experience

• Minimum of five years of sales experience required

• Experience in inside sales is preferred

• Background in healthcare sales or hospital procurement is advantageous

• Familiarity with selling consumable items in business-to-business environments is preferred

• Proven track record in relationship building, sales skills, fostering customer loyalty, and achieving targets despite challenges

• Dynamic, self-motivated, and enthusiastic about propelling company growth and expanding market share

• Proficient in Microsoft Office and/or Google Workspace

• Knowledge of customer relationship databases is beneficial

• Willingness to travel as required for on-site customer meetings; travel may range from 10% to 70% depending on territory and customer requirements

🏝️ Benefits

• Exceptional products, operational excellence, and comprehensive technical and customer support

• Value-added services

• Training and education in product knowledge, market segment insights, and sales skills

• Travel support as necessary for on-site customer meetings