Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of and manage a portfolio of clients.

• Act as the primary point of contact for clients on a daily basis, ensuring their satisfaction, facilitating account upsells/cross-sells, and assisting clients in maximizing their use of Kinsta’s offerings.

• Assess account health and satisfaction to identify clients at risk and enhance retention rates.

• Lead a systematic sales process to uncover further revenue opportunities.

• Develop expertise in Kinsta’s services and solutions, highlighting their benefits and value to clients.

• Stay informed about market competitors to effectively retain and upsell clients.

• Collaborate with internal teams to address issues and deliver excellent service.

• Foster strong client relationships through regular account reviews and effective communication.

• Create growth strategies aimed at expanding the portfolio of business.

• Provide management and executives with timely and precise updates on deals.

• Identify opportunities for product and process enhancements through discussions with clients.

• Support fellow Account Managers in achieving team quota targets.

• Achieve or surpass revenue, retention, KPI, and quota objectives.

• Build, manage, and close the sales pipeline.

• Present Kinsta’s capabilities and value proposition to address customer concerns or objections.

• Ensure accurate documentation of customer and deal information in HubSpot CRM.

• Effectively utilize sales engineers to educate customers and facilitate informed purchasing decisions.

⛳️ Requirements

• At least 3 years of experience in SaaS Sales or Account Management.

• Demonstrated ability to manage multiple account management projects simultaneously while maintaining keen attention to detail.

• Experience in up-selling, cross-selling, and renegotiating contracts.

• Tech-savvy with a strong passion for technology.

• Near-native proficiency in English coupled with outstanding writing skills.

• Excellent communication and interpersonal abilities.

• Familiarity with the hosting industry is a plus.

• Outbound sales experience is an added advantage.

🏝️ Benefits

• Flexible and remote-first work environment.

• Annual budget for remote work expenses.

• Flexible paid time off (PTO).

• Paid parental leave.

• Annual budget for professional development, available after one year of employment with Kinsta.

• Sabbatical leave available after three years with Kinsta and every three years thereafter.

• Location-specific healthcare benefits, including vision and dental, for employees based in the USA, UK, and Hungary.

• Pension plan for employees based in the UK.

• 401k contributions for employees based in the USA.