Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of client relationships, serving as the main point of contact for designated accounts.

• Establish trusted advisor relationships with key decision-makers and ensure regular, meaningful engagement with customers.

• Conduct account assessments, strategic planning sessions, and business evaluations to comprehend client needs and identify growth opportunities.

• Recognize prospects for expanding solutions, enhancing services, renewing contracts, and developing strategic accounts.

• Facilitate discovery discussions and align client goals with cybersecurity solutions, managed services, and professional services.

• Develop business cases and value-oriented recommendations that link iON’s offerings to client results.

• Assist in contract renewals, negotiations, proposal creation, and manage opportunities from identification to closure.

• Keep precise forecasts, pipeline reports, account plans, and opportunity data using CRM and sales forecasting tools.

• Collaborate with internal teams, vendors, and alliance partners to ensure successful client outcomes and enhance solution offerings.

• Represent the voice of the customer within the organization and provide client insights to refine sales strategies and service delivery.

⛳️ Requirements

• Over 5 years of experience in account management, technology sales, cybersecurity sales, or professional services sales.

• Proven track record in managing client relationships and meeting revenue objectives.

• Strong skills in account planning, opportunity management, negotiation, and consultative selling.

• Experience in conducting discovery discussions and formulating solution-based recommendations.

• Familiarity with cybersecurity, cloud, managed services, or professional services sectors.

• Excellent presentation, communication, influencing, collaboration, and customer relationship management abilities.

• Proficient in working with CRM and sales forecasting software.

• High level of accountability, emotional intelligence, and dedication to achieving strong client results.

🏝️ Benefits

• A culture that prioritizes trust, clarity, care, and connection.

• Flexible work arrangements and robust support for work-life balance.

• Paid time and resources allocated for professional growth, training, and certification.

• Opportunities to engage in meaningful client projects within a rapidly expanding industry.

• A nurturing, team-oriented environment that fosters career advancement.