Account Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Serve as the main point of contact for client accounts, managing daily relationships.

• Oversee transitions from Sales and lead internal as well as client kickoff meetings.

• Conduct regular client calls while monitoring the health of client relationships and projects.

• Collaborate with the Project Manager to track progress, budgets, and timelines.

• Coordinate efforts among Influencer, UGC, Creative, and Paid Media specialists.

• Proactively identify risks and delivery issues, escalating them before any potential churn.

• Recognize and define opportunities for upselling and expansion.

• Monitor project scope and submit requests for work that falls outside the SOW.

• Gather performance insights and assist in the preparation and presentation of QBRs.

• Provide Finance with details regarding the SOW and payment schedules.

• Keep all account documentation up to date.

⛳️ Requirements

• Exceptional written and spoken English skills.

• A minimum of 2 years' experience in account management, client services, or client success, preferably within an agency setting.

• Proven ability to manage multiple client accounts and stakeholders simultaneously.

• Familiarity with influencer marketing, UGC, or paid social, along with a desire to learn about all services offered.

• Strong communication skills with the confidence to navigate challenging client discussions and escalate issues when necessary.

• Highly organized and detail-oriented, ensuring budgets, timelines, and deliverables are met.

• Commercially aware, with the ability to identify growth opportunities while managing project scope.

• Proactive, self-driven, and comfortable working independently in a fast-paced, remote environment.

• A collaborative team player who enjoys working closely with delivery teams and learning from senior colleagues.

• Experience at an influencer, UGC, or performance marketing agency is a bonus.

• Familiarity with scoping upsells or writing SOWs is a plus.

• Knowledge of ClickUp, Notion, or any CRM is advantageous.

🏝️ Benefits

• Unlimited Time Off & Sick Days.

• Flexible working hours.

• Fully remote work with the option to operate from anywhere.