Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee daily operations within Seller Central and Vendor Central across various marketplaces.

• Anticipate demand based on sales history, calculate restocking quantities, and mitigate stockouts.

• Identify surplus inventory and suggest appropriate actions.

• Organize and manage shipments to Amazon warehouses.

• Assist with product launches and establish promotional campaigns.

• Upload and enhance product content to elevate listing quality.

• Monitor product listings, investigate any issues, and resolve them with Amazon Support.

• Set up, manage, and optimize Sponsored Products, Sponsored Brands, and Sponsored Display advertising campaigns.

• Conduct keyword research and analyze search terms.

• Oversee campaign structure, targeting, bids, budgets, placements, and negative keywords.

• Evaluate ACoS, TACoS, ROAS, CPC, and conversion rates regarding profitability.

• Experiment with new strategies, rectify underperforming campaigns, and adjust budgets accordingly.

• Align advertising efforts with inventory, pricing, promotions, and product launches.

• Serve as the primary point of contact for clients and foster client relationships.

• Lead regular meetings focused on performance, challenges, opportunities, and priorities.

• Develop account strategies that align with client goals and available resources.

• Analyze performance metrics across products, variations, and categories.

• Create reports and translate complex data into actionable insights.

• Set timelines, provide updates, and ensure commitments are met.

• Balance client requests with operational requirements and team capacity.

• Investigate unfamiliar issues to their root causes and develop practical solutions.

• Enhance account management processes for improved efficiency and accuracy.

• Collaborate with the team to prioritize and execute strategies.

• Participate in ongoing training and feedback sessions.

⛳️ Requirements

• Practical experience with Seller Central or Vendor Central.

• Hands-on experience with Sponsored Products, Sponsored Brands, and Sponsored Display advertising.

• Strong grasp of ACoS, TACoS, ROAS, CPC, CTR, and conversion rates.

• Experience with keyword research, search term analysis, bids, budgets, and campaign structuring.

• Familiarity with inventory management, shipments, promotions, product setup, and content optimization.

• Experience in handling operational challenges and collaborating with Amazon Support.

• Proficient with tools like Helium 10, Jungle Scout, Amazon Ads Campaign Manager, or similar platforms.

• Capacity to work across multiple marketplaces and client brands.

• Strong spreadsheet proficiency.

• Ability to analyze sales and inventory data, calculate replenishment needs, and identify stockout or overstock risks.

• Understanding how inventory, pricing, promotions, content, and advertising collectively drive sales.

• Capacity to identify gaps in information and ascertain the data necessary for confident decision-making.

• Direct client interaction experience, including leading meetings and presenting reports.

• Skill in clearly communicating recommendations, managing expectations, and establishing realistic timelines.

• Ability to juggle multiple accounts, priorities, and deadlines effectively.

• Strong attention to detail, accountability, and follow-through.

• Independent problem-solving abilities, coupled with the wisdom to seek assistance when necessary.

• Genuine enthusiasm for Amazon, e-commerce, and digital marketing.

• Positive, humble, and collaborative attitude, with a willingness to receive feedback.

• Comfortable working remotely within a distributed team environment.

• Excellent proficiency in written and spoken English.

• Fluency in additional European languages is advantageous.

• Availability to commence as soon as possible.

• Long-term vision and motivation to grow within the Amazon team.

🏝️ Benefits

• Hourly compensation during the probation period.

• Opportunity to transition to a full-time role with a fixed monthly salary after successful completion of probation.

• Vacation days in accordance with the country of residence.

• National holidays.

• Regular training sessions.

• Feedback sessions.

• Opportunities for professional development.