Account Manager

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee daily operations for Seller Central and Vendor Central across various marketplaces.

• Anticipate demand, calculate restocking quantities, and mitigate stockouts.

• Detect excess inventory and propose corrective actions.

• Organize and manage shipments to Amazon warehouses.

• Assist in product launches and coordinate promotional setups.

• Upload and refine product content for better visibility.

• Monitor product listings and address issues with Amazon Support.

• Establish, manage, and enhance Sponsored Products, Sponsored Brands, and Sponsored Display campaigns.

• Perform keyword research and analyze search terms.

• Oversee campaign organization, targeting, bids, budgets, placements, and negative keywords.

• Evaluate ACoS, TACoS, ROAS, CPC, and conversion rates in relation to profitability.

• Test different approaches, rectify underperforming campaigns, and adjust budgets accordingly.

• Coordinate advertising efforts with inventory, pricing, promotions, and product launches.

• Serve as the primary point of contact for clients and cultivate client relationships.

• Lead meetings focused on performance, challenges, opportunities, and priorities.

• Develop account strategies aligned with client objectives and resources.

• Analyze performance metrics across products, variations, and categories.

• Create reports and translate complex data into actionable insights.

• Set timelines, provide progress updates, and ensure commitment follow-through.

• Balance client demands with operational requirements and team capabilities.

• Investigate unfamiliar issues to uncover root causes and develop practical solutions.

• Enhance account management processes for efficiency.

• Collaborate with the team to synchronize priorities and deliver strategic plans.

• Engage in training and feedback sessions to foster growth.

⛳️ Requirements

• Practical experience with Seller Central or Vendor Central.

• Hands-on experience with Sponsored Products, Sponsored Brands, and Sponsored Display.

• Strong grasp of ACoS, TACoS, ROAS, CPC, CTR, and conversion metrics.

• Experience in keyword research, search term analysis, bids, budgets, and campaign organization.

• Knowledge of inventory management, shipments, promotions, product setup, and content creation.

• Proficient in handling operational challenges and collaborating with Amazon Support.

• Familiarity with tools like Helium 10, Jungle Scout, Amazon Ads Campaign Manager, or similar platforms.

• Capacity to work across multiple marketplaces and manage various client brands.

• Strong skills in spreadsheet analysis.

• Ability to assess sales and inventory data, calculate restocking needs, and identify potential stockout or overstock challenges.

• Understanding of how inventory, pricing, promotions, content, and advertising collectively drive sales.

• Competence in recognizing missing information and determining necessary data for confident decision-making.

• Direct client engagement experience, including leading meetings and presenting reports.

• Ability to articulate recommendations clearly, manage expectations, and establish realistic timelines.

• Proficiency in managing multiple accounts, priorities, and deadlines effectively.

• High attention to detail, sense of ownership, and commitment to follow-through.

• Independent problem-solving abilities with the discretion to seek help when necessary.

• Genuine interest in Amazon, e-commerce, and digital marketing.

• Positive, humble, collaborative attitude, and openness to feedback.

• Comfort in working remotely within a distributed team environment.

• Exceptional written and spoken English skills.

• Proficiency in additional European languages is an advantage.

• Availability to commence as soon as possible.

• Long-term commitment and motivation to grow within the Amazon team.

🏝️ Benefits

• Begin with a probationary period at an hourly rate.

• Potential to transition into a full-time role with a fixed monthly salary following successful completion of the probation.

• Contractor status after signing a non-disclosure agreement.

• Vacation days aligned with the country of residence, in addition to national holidays.

• Opportunities for ongoing training, feedback sessions, and professional development.