Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Build, manage, and cultivate enduring relationships with Pros to enhance engagement, satisfaction, and account growth.

• Act as the main point of contact for a portfolio consisting of approximately 100–130 Pros.

• Aid in contract renewal initiatives by proactively resolving issues, emphasizing value, and reinforcing long-term partnerships.

• Discover and implement opportunities for account growth through consultative upselling and cross-selling of additional products.

• Offer continuous support to guarantee Pros have a smooth and successful experience with the company's solutions.

• Evaluate account performance, customer behavior, and product usage data to suggest strategies for retention and expansion.

• Oversee and uphold account-specific Standard Operating Procedures (SOPs).

• Conduct regular check-ins and business reviews to assess needs and propose aligned solutions.

• Collaborate with Sales, Customer Success, Marketing, Product, and Support teams.

• Achieve and surpass KPIs related to renewals and expansion.

⛳️ Requirements

• Bachelor’s degree or relevant work experience.

• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) context.

• Experience in managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with an emphasis on retention and growth.

• Proficient in utilizing Customer Relationship Management (CRM) systems (e.g., Salesforce) for account tracking, reporting, and pipeline management.

• Strong consultative selling and negotiation capabilities based on data and customer insights.

• Familiarity with AI tools to enhance work quality and efficiency.

• Ability to manage a portfolio of 100–130 accounts while maintaining organization and meticulous attention to detail.

• Experience in providing feedback to optimize processes and workflows in dynamic environments.

• Background in the contractor or home services industry is a plus.

• High emotional intelligence and empathy to foster lasting, trust-based relationships.

• Excellent written and verbal communication skills with advanced professional fluency in English.

• Self-driven and results-oriented mindset focused on growth and performance.

• Capability to think strategically about account success while executing tactically.

• Proactive in identifying opportunities for improvement and growth.

• Growth mindset with a passion for contributing ideas that enhance team processes and the Pro experience.

🏝️ Benefits

• Paid holidays and flexible, take-it-as-you-need-it paid time off.

• A culture centered on innovation that values big ideas, regardless of their origin.