Account Manager

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Coordinate and oversee the implementation of plans for new clients.

• Manage the comprehensive service of account issues for both existing clients and brokers.

• Create educational materials for stakeholders.

• Facilitate benefit meetings effectively.

• Design and communicate the details of plan structures.

• Act as the main point of contact for group representatives and brokers.

• Collaborate with internal teams on service issues and the design of plans.

• Address and resolve issues related to claim payments and services.

• Offer general account service and support to the Sales Manager/Director.

• Communicate changes in plan design, renewals, and other pertinent information.

• Develop materials for both employees and employers.

• Prepare reports as requested by employers and brokers.

• Assist clients and brokers in analyzing reports.

• Inform and aid clients and brokers with compliance and reporting obligations for federal mandates concerning benefit plans.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience is required.

• Three to five years of experience in client services, preferably within the healthcare sector.

• Strong communication skills across all organizational levels.

• Demonstrated ability to prioritize tasks, multitask, and adhere to deadlines.

• Detail-oriented, analytical, and proactive with consistent follow-through.

• Capable of working both independently and as part of a team.

• Understands system interactions while maintaining confidentiality.

• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

• Significant travel may be necessary.

• Ability to attend or travel to client service meetings is required.

🏝️ Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage.

• Fitness Reimbursement Benefit.

• Employee Assistance Program.

• Flexible Spending Account & Health Savings Account.

• 401(k) plan.

• Quarterly Bonuses.

• Generous Paid-Time Off.

• Opportunities for Volunteering.

• Educational Assistance.

• Professional Development Opportunities.

• Smart casual dress code.

• Ergonomic desks provided.

• Onsite café available.

• Access to office park trails.

• Access to campus gyms.