Account Manager

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Deliver customer-facing field client service while collaborating with colleagues at Guardant Health for comprehensive account management.

• Assist in the execution of healthcare professional (HCP) requests and ensure timely sample collection for Guardant Health tests within current client accounts.

• Utilize company resources and tools to address customer order and reporting challenges in partnership with GH Client Services.

• Work in conjunction with field sales teams to advance company objectives and goals.

• Identify and cultivate relationships with both existing and prospective customers to align Guardant Health's offerings with the needs of customers and patients.

• Evaluate the commercial landscape within assigned accounts to identify trends and relay customer insights to Guardant Health leadership.

• Ensure that team targets are achieved.

• Collaborate effectively with individuals across various departments while adhering to compliance standards.

• Uphold Guardant Health's Compliance, Privacy, Business Conduct policies, and Standard Operating Procedures (SOPs).

• Represent the culture of Guardant Health to both internal and external stakeholders.

⛳️ Requirements

• 0-3 years of experience in customer service or sales.

• Prior experience in a diagnostic, medical device, biotech, or pharmaceutical setting is preferred.

• Ability to engage in a consultative process, aligning client requirements with GH capabilities.

• Comfortable communicating and delivering presentations at all organizational levels.

• Capable of working independently, communicating proactively, managing multiple projects, and prioritizing daily tasks while meeting critical deadlines.

• Exceptional customer service skills.

• Strong strategic account planning abilities.

• Excellent listening and problem-solving skills.

• Ability to manage sensitive information and maintain a high level of confidentiality.

• Outstanding communication and presentation skills.

• Must be highly proficient with all Microsoft Office applications, especially Excel and PowerPoint.

• Ability to develop and leverage cross-functional relationships.

• Capable of working effectively with minimal oversight from management.

• Strong skills in problem-solving, decision-making, and technical learning.

• Excellent administrative skills and the sophistication to navigate complex business environments.

• Exhibit GH's values by acting with integrity, respect, trust, and a positive attitude.

• Frequent travel within the assigned territory is required.

• Must reside within the designated territory.

• Show curiosity, sound judgment, and the ability to critically assess and responsibly utilize AI-enabled tools in compliance with company policies, ethical standards, and regulatory requirements.

• Background screening, including criminal history, is mandatory.

🏝️ Benefits

• Reasonable accommodations in hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.