Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage relationships with medium to large provider offices.

• Oversee the entire client lifecycle, from onboarding to adoption, renewal, and growth.

• Act as the client advocate within Gifthealth.

• Collaborate with Product teams to transform client feedback into actionable solutions.

• Work alongside Patient Experience to address provider-group challenges.

• Partner with Sales, Marketing, Pharmacy, Compliance, Quality, Operations, and external vendors or consultants.

• Ensure effective setup, high adoption rates, and consistent delivery of products or services.

• Monitor project progress, risks, and changes, communicating updates to clients and internal stakeholders.

• Identify opportunities for upselling and expansion while supporting renewals.

• Analyze client usage, satisfaction, volume, and other key performance indicators, translating insights into actionable recommendations.

• Conduct sales calls, product demonstrations, and reconciliation meetings.

• Create reports and presentations that showcase performance, value, and outcomes.

• Share client feedback, trends, and opportunities to guide product enhancements, marketing initiatives, and account strategies.

• Utilize AI to analyze account data, prepare for client meetings, automate reporting, and evaluate new tools.

• Report directly to the Vice President of Gastroenterology.

⛳️ Requirements

• Bachelor’s degree in communications, business administration, or a related field, or equivalent experience.

• Minimum of 4 years of experience as an account manager or in a sales support role.

• Demonstrated success in maintaining client relationships and identifying growth opportunities.

• Experience in onboarding new clients and managing implementations.

• Strong skills in data analysis and reporting.

• Exceptional attention to detail and problem-solving capabilities.

• Excellent written, verbal, and presentation communication skills.

• Ability to clearly and concisely explain products and concepts.

• Capacity to influence without authority and show empathy towards customers.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office, Google Workspace, and CRM platforms.

• Must be available to work Pacific Time (PST), from 8:00 A.M. to 5:00 P.M., Monday through Friday.

• Preferred: Experience in healthcare, preferably within gastroenterology and/or specialty fields.

• Preferred: Background working with medium to large provider offices.

• Preferred: Knowledge of commercial agreements, the pharmaceutical industry, applicable regulations, change management, and customer feedback methodologies.

• Preferred: Experience collaborating with product or engineering teams to influence roadmap priorities.

• Fluency in AI, including the ability to analyze account data, prepare for client meetings, automate reporting, and test new tools with sound judgment regarding client and patient data.

• Willingness to travel up to 10% to client sites and Gifthealth facilities.

🏝️ Benefits

• Competitive compensation based on education, experience, and performance.

• Healthcare benefits fully covered by Gifthealth.

• Opportunity to advance within a non-traditional pharmacy focused on technology.

• Join a team of healthcare professionals who are passionate about enhancing medication accessibility and affordability.

• Make a real impact on our product with direct access to the development team.

• Enjoy a remote work environment with opportunities for travel.