Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Generate new business through proactive prospecting and strategic engagement.

• Recognize and secure opportunities for expansion, cross-selling, and upselling within current accounts.

• Establish and nurture relationships with key stakeholders via phone, video, email, and in-person meetings.

• Design and implement strategic account plans to pinpoint growth opportunities and promote account development.

• Comprehend customer business requirements and align them with suitable products and solutions.

• Promote and cross-sell additional products and services that resonate with customer needs and goals.

• Act as the customer champion within the organization.

• Keep precise records of sales activities, leads, and opportunities in the CRM system.

• Build and oversee a sales pipeline to meet monthly, quarterly, and annual objectives.

• Utilize sales dashboards to effectively prioritize time and activities.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Technology, or a related discipline is preferred.

• Over 3 years of experience in software sales, ideally within the SMB and mid-market sectors.

• Exceptional interpersonal abilities and a talent for establishing and maintaining customer and stakeholder relationships.

• Strategic mindset with the capability to identify new business and account growth prospects.

• Strong grasp of outbound prospecting, upselling, and cross-selling sales methodologies and techniques.

• Excellent verbal and written communication proficiency.

• Robust problem-solving capabilities.

• Ability to analyze customer data, market trends, and account performance metrics.

• Outstanding organizational and time management skills with meticulous attention to detail.

• Comprehensive understanding of the software technology sector and market dynamics.

• Strong expertise in MS Office applications.

• Proficient in CRM tools such as Salesforce or HubSpot and customer success platforms.

• Advanced negotiation abilities.

• Capability to manage multiple accounts and priorities simultaneously.

• Quick and adaptable learner focused on enhancing customer and business processes.

• Motivated to achieve and surpass targets.

• Ability to work remotely within the US.

🏝️ Benefits

• An inclusive workplace that values diverse thoughts, experiences, and backgrounds.

• Equal Opportunity/Affirmative Action employer.