Account Manager

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Establish and nurture robust, lasting relationships with key stakeholders in designated strategic accounts.

• Create account plans and implement strategies aimed at growth, retention, upselling, and alignment with company objectives.

• Work collaboratively with Sales, Implementation, Support, and other internal teams to provide exceptional client experiences and ensure successful delivery of products/services.

• Gain a comprehensive understanding of client business goals, challenges, and operations to effectively position Entrata solutions.

• Offer consultative advice on best practices, industry trends, and optimal product usage.

• Identify and pursue opportunities for account expansion and revenue growth.

• Relay product updates, new features, and pertinent developments to client stakeholders.

• Analyze account data to uncover trends, performance gaps, and areas for improvement.

• Maintain continuous communication to guarantee client satisfaction and retention.

• Use sound judgment and problem-solving skills to address complex client issues.

• Foster professional interactions with both internal and external stakeholders.

⛳️ Requirements

• Proven ability to effectively manage and grow multiple client accounts.

• Strong analytical, problem-solving, and organizational abilities.

• Exceptional communication and presentation skills, capable of engaging both technical and non-technical audiences.

• Proficient in managing client relationships and influencing outcomes within a cross-functional setting.

• In-depth understanding of technology or software sales processes, including SaaS or enterprise platforms.

• Bachelor’s degree in Business, Marketing, Communications, or a related field; or equivalent work experience.

• Generally requires a minimum of 5 years of relevant experience with a Bachelor’s degree.

• Ability to prioritize tasks effectively to meet deadlines and manage workload efficiently.

• Capability to thrive in a fast-paced and high-stress environment.

• Leverage company-approved GenAI tools to expedite high-value deliverables.

• Employ critical judgment in auditing AI outputs for factual accuracy, brand alignment, and elimination of inaccuracies.

• Ensure that proprietary or Personally Identifiable Information (PII) data is protected from unauthorized models.

• Ability to formulate clear, context-rich prompts for consistent and high-quality outcomes.

🏝️ Benefits

• Eligibility for commission in addition to base salary.