Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervise the renewal of assigned contracts to ensure timely and precise execution.

• Take ownership of the renewal processes, which include creating quotes, managing Salesforce opportunity records, forecasting, and tracking signatures.

• Spot opportunities to broaden Encircle’s presence during the renewal phase.

• Promote new products to existing customers.

• Utilize platform data to initiate campaigns that generate new product pipelines and expansion revenue.

• Collaborate with the Customer Success team to identify accounts at risk and secure their renewals.

• Establish and nurture customer relationships through phone and email communication.

• Address objections and resolve customer issues related to discounts, renewals, competing solutions, and new products.

• Cultivate product knowledge and showcase the Encircle platform to current customers.

• Collaborate with Revenue and go-to-market leadership to identify value, trends, and opportunities.

• Meet and exceed sales quota targets.

⛳️ Requirements

• Minimum of 2 years in a customer-facing role, such as an account executive or account manager.

• Prior experience in B2B SaaS.

• Proven track record of consistently surpassing quota targets year-over-year.

• Proficient in handling objections and closing sales.

• Capability to manage multiple priorities and meet customer expectations.

• Strong planning, organizational, and time management abilities.

• Excellent verbal and written communication skills for interactions with customers and internal stakeholders.

• Experience with Salesforce, ChurnZero, G Suite, or equivalent software tools.

• Self-motivated individual with effective problem-solving skills.

🏝️ Benefits

• Flexible working hours.

• Vacation managed by the employee.

• Remote-first work environment.

• Access to a collaboration hub located in Kitchener.

• Support for learning and career development.

• Well-being resources available.

• Accessibility accommodations provided throughout the hiring process.