Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish and maintain trusted relationships with a portfolio of law firm and corporate legal clients, serving as the primary point of contact and strategic partner.

• Drive account growth by identifying upsell and cross-sell opportunities that align with client objectives and requirements.

• Keep accurate account planning records in the CRM and project sales pipeline close dates and subsequent actions.

• Oversee the customer lifecycle, address issues, and ensure a high level of customer satisfaction and loyalty.

• Analyze customer health data and engagement trends to pinpoint at-risk accounts and formulate retention strategies.

• Collaborate with Solutions Consultants to provide customized demonstrations, value propositions, and ROI-focused proposals.

• Partner with Customer Success on onboarding, adoption, and long-term product usage.

• Offer feedback to Product and Solutions teams to shape roadmap priorities.

• Represent client viewpoints internally and advocate for ongoing enhancements in service delivery.

• Educate clients on best practices, new functionalities, and industry developments.

• Perform additional tasks as assigned to support departmental and organizational goals.

⛳️ Requirements

• Bachelor's Degree in Business, Marketing, or equivalent experience.

• 3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services.

• Demonstrated success in managing enterprise or strategic accounts, with a history of surpassing retention and growth objectives.

• Strong knowledge of cloud-based software solutions and experience guiding clients through transitions from on-premises to cloud environments.

• Outstanding relationship-building and executive communication abilities, capable of influencing and advising senior stakeholders.

• Analytical and commercially oriented, with the ability to transform customer goals into actionable account strategies.

• Highly collaborative and at ease working cross-functionally across Product, Solutions, and Customer Success teams.

• Strategic thinker with a proactive, solutions-focused approach and meticulous attention to detail.

• Strong proficiency in CRM tools (Salesforce preferred) and experience overseeing renewals, forecasts, and pipelines in complex sales environments.

• Willingness to travel 25–50% as business needs dictate.

• Moderate physical capacity: 20–50 lbs – frequent lifting, bending, or standing.

• Must be legally authorized to work in the United Kingdom; Elite does not provide employment sponsorship for this role.

• Must be based in the UK Time Zone (GMT/BST).

🏝️ Benefits

• Competitive Compensation Package.

• Comprehensive Healthcare Coverage (Health, Dental, Vision).

• Retirement Savings Plan with an Employer Contribution.

• Professional Development Opportunities.

• Tuition Reimbursement.

• Parental Leave.

• Time Off.

• Wellness Initiatives.

• Employee Assistance Program.

• Generous Global Parental Leave.

• Calm, free premium subscription.

• Employee Discount Program.

• Flexible remote work model.

• Hybrid work environment option.

• Reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.