Account Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Maintain ongoing communication with active clients to ensure effective collaboration.

• Identify potential risks early and liaise with designers and the internal team.

• Discover opportunities for account growth through subscription enhancements, additional services, and partner solutions.

• Present growth strategies to both the team and clients.

• Conduct quarterly NPS calls and gather qualitative feedback.

• Obtain testimonials and reviews on platforms like Clutch and DesignRush.

• Perform exit interviews when clients discontinue services.

• Reestablish connections with former clients and nurture those relationships.

• Maintain a friendly yet professional demeanor while knowing when to appropriately encourage clients.

• Work collaboratively with designers, managers, and the sales team.

⛳️ Requirements

• At least 1 year of experience as an Account Manager, Customer Success Manager, or in a client-facing B2B role.

• Ideally possess experience in IT services, an agency, or SaaS environments.

• Proficient in spoken English.

• Experience managing over 30 client accounts simultaneously.

• Driven to enhance accounts through upselling, cross-selling, and expansion efforts.

• Demonstrated proactivity and ability to investigate issues independently.

• Strong organizational skills and a structured approach to work.

• Ability to empathize and build trust with both clients and the internal team.

• Willingness to engage with AI tools on a daily basis.

• Understanding of the operations and challenges faced by SaaS and product companies (preferred).

• Experience collaborating with designers or familiarity with design and product development processes (preferred).

• Ability to operate as a private entrepreneur (Ukrainian FOP) is a requirement for the application.

🏝️ Benefits

• Fixed salary plus bonuses based on upsell performance.

• Regular feedback and opportunities for professional growth.

• Option for remote work and flexible scheduling.

• Paid vacation and sick leave.

• Co-working space reimbursement.

• Financial support (we manage your accounting).

• Established workflows and AI-driven tools that reduce manual tasks.