Account Manager

This is a fully remote position, open to applicants in Lebanon, +2 more countries.

📋 Description

• Act as the primary contact for designated clients, ensuring clear and timely communication.

• Oversee the onboarding process for clients, collecting campaign requirements, objectives, target demographics, offer specifics, and communication preferences.

• Initiate and manage lead generation campaigns in accordance with client specifications.

• Develop and enhance outreach messages, email content, and call scripts.

• Collaborate with the data team to prepare and allocate accurate data and lead lists.

• Monitor campaign data requirements, updates, and any delivery challenges.

• Facilitate SDR onboarding for new campaigns.

• Liaise with external vendors and platform providers, such as Facebook and WhatsApp, for setup, access, support, and issue resolution.

• Address campaign obstacles with clients, SDRs, the data team, vendors, and internal departments.

• Keep comprehensive campaign documentation, client records, action items, and progress updates using Google Workspace and internal systems.

• Recognize opportunities to enhance campaign processes, client satisfaction, and team collaboration.

⛳️ Requirements

• Prior experience in account management, client success, campaign coordination, or operations within an outsourcing firm, lead generation agency, or call center.

• Familiarity with lead generation campaigns and the coordination needed for successful execution.

• Experience in onboarding clients, SDRs, or other members of the campaign team.

• Excellent written communication skills with the ability to craft clear, professional campaign content.

• Strong organizational and follow-up abilities, capable of managing multiple campaigns and competing priorities.

• Comfortable coordinating efforts among client-facing teams, SDRs, data personnel, and vendors.

• Good problem-solving capabilities and a proactive mindset for identifying and addressing issues.

• Preferred experience with Google Workspace, GoHighLevel, Ziwo, LinkedIn automation tools, email automation tools, Facebook, WhatsApp, and other platforms or vendors utilized for campaign execution.

🏝️ Benefits

• Chance to take charge of client campaigns from onboarding to launch and continuous management.

• Practical experience across account management, lead generation, campaign operations, and client onboarding.

• Close collaboration with SDRs, the data team, clients, and external platform vendors.

• Exposure to tools and platforms such as GoHighLevel, Ziwo, Google Workspace, LinkedIn automation, email automation, Facebook, and WhatsApp.

• Opportunity to share insights and enhance campaign processes as Division50 expands.