Account Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Oversee daily interactions with designated clients, hotel partners, and internal teams.

• Act as a secondary relationship manager for Japan Airlines through effective communication, performance evaluations, and proactive resolution of issues.

• Collaborate with Operations and hotel suppliers to ensure consistent delivery of crew accommodation services and address operational challenges.

• Coordinate with internal teams on escalations, system-related issues, implementation initiatives, and service improvements.

• Develop, negotiate, finalize, and renew hotel contracts.

• Monitor hotel agreements, pricing, supplier performance, and compliance standards.

• Analyze operational, financial, and service metrics to identify trends, risks, opportunities for savings, and areas for enhancement.

• Prepare client presentations, performance reports, savings evaluations, meeting documents, and business review materials.

• Ensure accurate maintenance of hotel contracts, rates, and operational requirements within relevant systems.

• Provide training to hotel partners on Corpay systems and operating protocols.

• Assist Finance and Billing with reconciliations, disputed charges, and collection efforts.

• Manage regional priorities and projects.

• Conduct client and hotel site visits as required, with potential travel up to 25 percent.

• Supervise and support designated Account Coordinators, where applicable.

⛳️ Requirements

• Proficiency in both Japanese and English; native-level Japanese language skills are mandatory.

• Three to five years of experience in account management, customer service, sales support, or a comparable field.

• A bachelor’s degree is required; a master’s degree is preferred.

• Experience in the travel, airline, hospitality, or crew accommodation sectors is preferred.

• International or multi-regional account experience is a plus.

• Proven experience in managing contracts and performing commercial negotiations.

• Strong skills in relationship building, communication, stakeholder management, organization, and project coordination.

• Solid financial and commercial insight, along with strong analytical and reporting capabilities, and a keen attention to detail.

• Ability to work autonomously, take initiative, manage competing priorities, and collaborate effectively across diverse teams.

• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

• Employment offers may be contingent upon successful completion of pre-employment screening, including employment references, identity verification, criminal background checks, financial or sanctions screening, and other relevant background checks permitted by local law.

🏝️ Benefits

• An inclusive and respectful workplace.

• Equal employment opportunities.

• Reasonable accommodations available during the application or interview process.

• Potential additional compensation elements such as bonuses, incentives, benefits, or variable pay, where applicable.

• Pre-employment screening conducted in accordance with applicable laws and Corpay policies.