Account Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Serve as a representative for the customer organization.

• Cultivate and strengthen relationships within local, regional, and national markets.

• Address and resolve customer concerns promptly.

• Document and monitor customer interactions in accordance with corporate guidelines.

• Verify the accuracy and completeness of product installations and related paperwork.

• Promote and sell technical products/services while providing training on technical specifications and program requirements.

• Communicate any changes related to programs.

• Formulate strategies to enhance savings acquisition.

• Investigate and evaluate current and future technical specifications and requirements in collaboration with engineering and program teams.

• Generate sales forecasts.

• Diagnose technical problems and suggest appropriate solutions.

• Maintain existing accounts and establish new ones to achieve medium-size kWh goals across various programs.

• Manage larger, moderate-risk, and complex accounts.

• Act as the local, on-site program and company liaison for contractors.

• Promote program participation and address any barriers.

• Create and present proposals.

• Record interactions with customers and contractors, providing status updates to program staff.

• Offer technical advice, guidance, and training regarding installation, adaptation, configuration, or enhancement.

• Travel within a designated territory using a company-provided vehicle.

⛳️ Requirements

• Must reside in the Kent, Battle Creek, or Kalamazoo areas.

• 2-3 years of relevant industry experience required.

• Bachelor’s degree is preferred.

• Relevant industry certifications may substitute for work experience.

• Must meet all applicable DOT qualification standards, if relevant.

• Adhere to all applicable federal, state, and local transportation regulations, if necessary.

• Must have authorization to work in the country where the position is based without employer sponsorship or support.

• Successful candidates must complete pre-employment checks.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Company-sponsored health care concierge service.

• 401(k) plan with company matching.

• Paid vacation, sick leave, personal leave, and parental leave.

• Paid Volunteer Time.

• Employee Recognition Program – turn your recognition points into gift cards.

• Employee Assistance Program.

• Access to on-demand training courses.