Account Manager

This is a fully remote position, open to applicants in Canada, +2 more countries.

📋 Description

• Develop and implement a strategic account plan for each client within the portfolio.

• Gain a comprehensive understanding of each client's products, strategies, and how Blacksmith can provide value.

• Proactively present clients with proposals for required projects.

• Define, quote, negotiate, and finalize expansion and new project agreements in Salesforce.

• Manage deals from initial interest to contract signing without passing warm leads to others.

• Foster client relationships in collaboration with Project Managers and Strategists responsible for delivery.

• Conduct quarterly business reviews utilizing performance metrics and offer recommendations based on financial objectives.

• Recognize churn risks early and oversee renewal processes.

• Maintain up-to-date records in Salesforce.

• Market recurring website support, PPC, SEO, GEO, GMB, and traditional marketing programs.

⛳️ Requirements

• Over 5 years of experience in managing and expanding a portfolio in account management, client services, or a hybrid sales role across various industries.

• Proven track record of meeting specific numerical targets, detailing what was closed and how the pipeline was developed.

• Strong marketing knowledge, capable of engaging in meaningful discussions about paid search, organic visibility, conversion, and the benefits of redesigns for clients.

• Confidence in scoping, pricing, and negotiation, with the ability to ask for the business without hesitation.

• Established connections with senior decision-makers, such as the CMO or VP of Marketing, rather than just the marketing coordinator.

• Ability to self-manage; you will be responsible for building your own pipeline.

• Required experience in a marketing agency, selling both retainer and project work concurrently.

• Proficiency in Salesforce is essential.

• Background should include experience in a 'hunting' role prior to account management.

• Comfortable working with quotas and commission structures.

🏝️ Benefits

• Competitive base salary along with commission on expansion and new project revenue that you generate, featuring tiered rates that increase as you reach specific milestones.

• Flexible remote work arrangement.