Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish and nurture productive relationships with essential stakeholders across Scientific and IT functional domains, including customer advocates and economic decision-makers.

• Oversee complex clients with sophisticated technical implementations.

• Employ customer engagement strategies throughout the customer lifecycle to enhance satisfaction, governance, expansion prospects, and overall value.

• Ensure that processes and systems are in place to detect customer contraction and churn tendencies at an early stage.

• Relay risks to relevant audiences and initiate follow-up actions.

• Manage renewal experiences while identifying client challenges or new scientific business case opportunities that align with customer goals.

• Negotiate renewals and expansions valued at over $100,000 in ARR in partnership with the Sales team.

• Facilitate precise forecasting concerning adoption, expansion, and retention metrics.

• Recognize customers who could gain from product or technical expertise and connect them with the appropriate teams.

• Collaborate with Professional Services, Product, Sales, and technical teams to enhance the value derived from Benchling investments.

⛳️ Requirements

• Bachelor’s or Master’s degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, or relevant experience in the Life Sciences sector.

• A minimum of 2 years in Account Management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting within a SaaS software context.

• Proven ability to cultivate relationships with users, decision-makers, and influential stakeholders.

• At least 2 years of commercial experience in negotiations.

• Familiarity with Life Sciences R&D processes and scientific principles is preferred.

• Capability to engage and build trust with Scientists, Directors, and VP-level Business and IT leaders in leading Biotech and Pharma organizations.

• Outstanding verbal, written, and presentation communication abilities.

• Self-driven, independent, adaptable, and capable of thriving in a dynamic startup setting.

• Willingness to travel 10–20% based on customer requirements.

🏝️ Benefits

• AI-focused exercise or discussion incorporated as part of the interview process.

• Equal opportunity employer.

• A team environment that promotes diversity and inclusivity.