Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the renewal business for employer groups and partnerships.

• Collaborate cross-functionally with Sales, Product, Engineering, and Data Teams.

• Develop a smooth onboarding process and continually enhance the product experience.

• Act as the main point of contact for employer administrators and brokers, offering education and support.

• Organize client and internal meetings and guide discussions effectively.

• Collect essential information from clients and producers while managing deliverable timelines.

• Handle member group escalations related to claims and eligibility.

• Create and uphold workstream project plans, status reports, and documentation that cover decisions, risks, issues, and change control.

• Collaborate across workstreams to manage interdependencies and scheduling implications.

• Proactively assess risks, prioritize issues, and operate based on impact.

• Communicate effectively and succinctly with stakeholders.

• Identify opportunities for process enhancements and promote operational excellence.

• Prepare and deliver quarterly reports for business reviews.

⛳️ Requirements

• 3-5 years of experience in healthcare, insurance, digital health, employer benefits, or related fields.

• Active producer license is required.

• Exceptional customer service and communication abilities.

• Maintain a patient and professional demeanor when addressing challenging clients.

• Employ an analytical, creative, and compassionate approach to problem-solving.

• Possess intellectual curiosity and a readiness to delve into details and data to uncover root causes.

• Demonstrate a strong and dedicated work ethic.

• Embrace a growth mindset with a willingness to learn, teach, lead, and follow.

• Ability to function independently and adapt in rapidly changing environments.

• Passion for democratizing healthcare access and challenging the status quo.

• Experience with ZenDesk and Jira is advantageous.

• Availability to work Eastern or Central Time Zone hours.

• Must be legally authorized to work in the United States.

• Required to provide NPN and/or home state producer license number.

🏝️ Benefits

• 100% company-paid comprehensive health, vision & dental insurance for you and your dependents.

• Options for supplemental Life, AD&D, and Short-Term Disability coverage.

• Discretionary time off.

• Opportunities for rapid career advancement.

• Relocation assistance if required.

• Three months of paid parental leave along with a flexible return-to-work policy (after 10 months of employment).

• Stipend for remote employees to work from home.

• Company-provided lunch for in-office employees.

• 401(k) retirement plan.

• Competitive salary.

• Additional benefits are on the way!