Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a portfolio of around 60 clients, generating approximately $2.5M in annual revenue.

• Ensure customer satisfaction, health, and timely renewals.

• Facilitate measurable outcomes for customers utilizing Ada.

• Proactively identify customer risks and implement strategies to enhance account health.

• Oversee the entire renewal process and achieve retention goals.

• Carry an expansion target, recognizing opportunities for growth.

• Monitor usage metrics, automation rates, and overall account health.

• Conduct regular check-ins and business reviews with customers.

• Spot expansion opportunities, including increased conversation volume, new channels, or innovative use cases.

• Foster relationships with daily contacts and key decision-makers regarding budgets and renewals.

• Keep Salesforce data up-to-date and deliver weekly forecasts for renewals and pipeline.

• Escalate accounts that require more senior-level support or fall outside the Accelerate model.

⛳️ Requirements

• Minimum of 1 year of experience in a customer-facing or commercial capacity, such as Account Manager, BDR/SDR, Customer Success, or Account Executive, preferably within B2B SaaS.

• Highly organized and capable of managing multiple accounts concurrently.

• Proficient in customer engagement and adept at recognizing customer priorities.

• Inquisitive about business operations and metrics related to customer outcomes.

• Able to maintain composure with dissatisfied customers and follow through effectively.

• Open to coaching, receptive to feedback, and able to demonstrate quick improvement.

• Effective in communicating customer requirements to Support, Product, and Solutions teams.

• Comfortable with Salesforce, Google Workspace, or MS Office, and quick to learn new software.

• Bonus: Previous experience managing a quota or target.

🏝️ Benefits

• Unlimited Vacation: Take time to recharge whenever necessary.

• Comprehensive Benefits: Includes extended health coverage, dental, vision, travel, and life insurance.

• Wellness Account: Encourages you to invest in your overall well-being and lifestyle.

• Employee & Family Assistance Plan: Offers resources to support you and your family.

• Flexible Work Schedule: Achieve a balance between work and personal commitments.

• Remote-First, In-Person Friendly: Choose to work from home or at our local hub.

• Learning & Development Budget: Invest in your long-term growth and skill development.

• Work from Home Budget: Provides the necessary tools and support for an efficient remote work experience.

• Access to Cutting-Edge AI Tools: Utilize the best AI technology stack available in the industry.

• Hands-On with LLMs: Gain expertise in leveraging large language models.

• A Thriving Industry: Be part of the innovation in AI, influencing the future of technology.