Account Manager – APAC

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop, cultivate, and sustain multi-threaded relationships within client organizations, encompassing C-suite executives, network groups, asset management, engineering, and procurement.

• Lead bi-weekly/monthly operational assessments to monitor digitization advancements, identify field risks, and resolve bottlenecks.

• Conduct quarterly executive evaluations to realign strategic objectives.

• Maintain dynamic account strategies that include organizational charts, political changes, financial performance, ACV growth, strategic priorities, and risks.

• Establish, measure, and demonstrate return on investment (ROI) and business value metrics, such as cost savings, audit efficiency, co-location accuracy, and improvements in safety.

• Develop customer advocates and promote customer references and case studies throughout the APAC region.

• Oversee contract renewals and upsell opportunities, including site-count expansion and new data products.

• Build and monitor cross-functional account sprint plans for deliverables, revenue milestones, and expansion initiatives.

• Maintain relationships with local field and maintenance service vendors and DAPs in Australia and the Philippines.

• Collect market intelligence, ensure adherence to Service Level Agreements (SLAs), and optimize data-capture workflows.

• Gather customer insights and field telemetry for vHive’s Product and Marketing teams.

• Conduct SWOT analyses to pinpoint competitive threats, operational vulnerabilities, and revenue opportunities.

• Participate in weekly APAC team meetings and bi-weekly APAC Business Reviews with the Chief Revenue Officer (CRO) and executive leadership team.

• Report directly to the Sales Director, APAC.

• Manage key anchor accounts, including a major enterprise cell tower operator in Australia and a Tier-1 telecommunications provider in the Philippines.

⛳️ Requirements

• Located in Manila, Philippines.

• Willing to travel across the APAC region as necessary, primarily to Australia and within the Philippines.

• Over 8 years of experience in enterprise account management, customer success management, or technical sales.

• Experience in B2B Enterprise SaaS, telecommunications infrastructure, wireless network engineering, or Industrial IoT/software.

• Strong understanding of telecommunications infrastructure, radio access networks (RAN), cell tower operations, or geospatial/3D asset data is highly advantageous.

• Proven track record of managing multi-country Tier-1 enterprise accounts, driving renewals, and achieving account expansions.

• Experience in establishing clear ROI frameworks is highly desirable.

• Experience in coordinating with ecosystem partners, field contractors, or third-party service providers.

• Proficient in account planning, SWOT frameworks, organizational mapping, and executing structured account strategies.

• Excellent verbal, written, and executive presentation skills in English.

• Ability to engage confidently with field technicians and C-level executives.

• High degree of autonomy and adaptability in a fast-paced, high-growth international software environment.

🏝️ Benefits

• A front-row seat in deep-tech innovation.

• Regional impact by leading high-visibility accounts in the APAC region.

• A global culture with an international, collaborative team across APAC, EMEA, and North America.

• Opportunity to work with AI-powered digital twin technology for critical telecom infrastructure.