Account Manager – APAC

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Cultivate, develop, and sustain multi-faceted relationships within client organizations, engaging with C-Suite executives, Network Group, Asset Management, Engineering, and Procurement.

• Facilitate bi-weekly/monthly operational reviews to monitor digitization progress, identify field risks, and address bottlenecks.

• Conduct quarterly business reviews (QBRs) to realign and assess strategic objectives.

• Maintain dynamic Account Plans that outline organizational charts, political shifts, financial performance/ACV growth, corporate priorities, and associated risks.

• Establish, evaluate, and showcase ROI and business value metrics, including operational cost savings, audit speed, co-location accuracy, and enhancements in safety.

• Foster customer advocacy, referenceability, and case studies throughout the APAC region.

• Oversee contract renewals and upsell opportunities, encompassing site-count expansions and new data product offerings.

• Create and monitor cross-functional account sprint plans for client deliverables, revenue targets, and expansion strategies.

• Sustain relationships with local field/maintenance service vendors and DAPs in Australia and the Philippines.

• Collect market intelligence, ensure adherence to SLAs, and optimize workflows for data capture.

• Provide structured customer feedback and field telemetry to Product and Marketing teams to influence the APAC strategic roadmap.

• Conduct SWOT analyses and competitive intelligence evaluations to identify potential threats, vulnerabilities, and revenue opportunities.

• Participate in weekly APAC team meetings and bi-weekly APAC Business Reviews with the CRO and executive leadership team.

• Report directly to the Sales Director, APAC.

• Manage key anchor accounts, including a prominent enterprise cell tower operator in Australia and newly launched enterprise accounts starting with a Tier 1 telecommunications company in the Philippines.

⛳️ Requirements

• Located in Manila, Philippines with a willingness to travel across the APAC region as required (primarily to Australia and within the Philippines).

• Over 8 years of experience in enterprise account management, customer success management, or technical sales within B2B Enterprise SaaS, Telecommunications Infrastructure, Wireless Network Engineering, or Industrial IoT/Software.

• Strong understanding of telecommunications infrastructure, radio access networks (RAN), cell tower operations, or geospatial/3D asset data is highly beneficial.

• Proven track record of managing multi-country tier-1 enterprise accounts, driving renewals, and achieving account expansions.

• Experience in establishing clear ROI frameworks is highly advantageous.

• Familiarity with coordinating with ecosystem partners, field contractors, or third-party service providers to ensure seamless delivery of enterprise solutions.

• Proficient in account planning, SWOT analysis, organizational mapping, and executing structured account plans.

• Outstanding verbal, written, and executive presentation skills in English.

• Capable of confidently engaging both field technicians and C-level executives.

• High degree of autonomy, adaptability, and an ability to excel in a fast-paced, high-growth international software environment.

🏝️ Benefits

• Front-Row Seat in Deep-Tech Innovation: Take on a crucial role in transforming digital twin technology for essential telecom infrastructure.

• Regional Impact: Manage high-visibility accounts in a rapidly growing, high-priority market (APAC).

• Global Culture: Collaborate with an exceptional, cooperative international team across APAC, EMEA, and North America.