This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take charge of the complete commercial strategy for a collection of mid-market and enterprise accounts, encompassing renewals, expansion, and churn reduction.

• Foster growth by assisting clients in adopting Customer.io more strategically, identifying additional use cases, and demonstrating ROI.

• Accurately forecast renewal and expansion pipelines while ensuring strong CRM hygiene and dependable pipeline data.

• Proactively generate pipeline and establish multi-threaded relationships as a commercial advisor.

• Collaborate with Customer Success on account health and with Sales on expansion opportunities.

• Manage commercial negotiations, navigate objections and intricate deal cycles, and drive renewals and expansions to completion.

• Work alongside Legal, Finance, and other internal teams as necessary.

⛳️ Requirements

• At least 3 years of experience in Account Management, Sales, or a related SaaS commercial role with direct revenue responsibility (5+ years preferred).

• Experience overseeing $5 million in ARR, primarily in the mid-market sector.

• Demonstrated capability to enhance customer spending beyond overages or true-ups — authentic expansion through adoption and value communication.

• A clear forecasting methodology that you can articulate effectively.

• Proficient in extracting usage data, monitoring health scores, and creating your own dashboards.

• Excellent communication skills — articulate and convincing with both technical and non-technical stakeholders.

• Must be located in the US or Canada.

• All final candidates are required to undergo a background check and employment verifications.