Account Manager – All Levels

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of renewals and growth within a substantial portfolio of clients.

• Implement contracts, license enhancements, and price adjustments.

• Cultivate relationships at all levels within customer organizations.

• Collaborate with Support, Customer Success, and Account Executives for adoption and cross-selling assistance.

• Act as the main point of contact and relationship steward for customers.

• Deliver consistently on customer expectations while maximizing the value of Buildout packages.

• Achieve monthly and quarterly performance targets.

• Create and sustain account plans that align customer objectives with Buildout workflows.

• Maintain records of organizational maps, renewal timelines, risk indicators, expansion history, and critical dates.

• Oversee account health through Salesforce, Planhat, and usage analytics.

• Proactively identify potential churn triggers.

• Manage the renewal schedule, ensuring customer renewals occur at least 60 days prior to contract commencement dates.

• Ensure CRM and pipeline integrity.

• Represent Buildout at conferences, customer gatherings, meetings, and networking events.

• Travel as necessary, up to approximately one week per quarter.

• Develop an understanding of customers' businesses, the Commercial Real Estate sector, and the competitive landscape.

• Coordinate cross-team efforts with Product, Support, Sales, Implementation, Finance, and Customer Success.

• Resolve issues, provide insights, create scalable playbooks, and enhance customer outcomes.

• Manage risk levels and transitions while safeguarding customer relationships.

• Offer a cohesive customer-facing voice across internal teams.

• Enhance the Account Management process by testing new strategies and sharing insights.

• Assist with webinars and training programs.

• Report directly to the Director of Account Management.

⛳️ Requirements

• Experience in B2B SaaS account management with a focus on retention and growth; experience years may vary by level.

• For associate level: background in customer success, service, or sales is required.

• Proven experience managing a high-volume client portfolio.

• Demonstrated capability to consistently meet revenue targets.

• Experience in nurturing and developing customer relationships.

• Proficiency in Salesforce is mandatory.

• Familiarity with Planhat, ChurnZero, Gainsight, or similar Customer Success tools is advantageous.

• Experience in the Commercial Real Estate sector is a plus.

• Position is available across most areas of the US.

• Must be legally authorized to work in the United States.

• Availability to work CST hours or within one hour, such as EST or MST.

🏝️ Benefits

• Two medical plan options available.

• 100% coverage for employee dental and vision insurance premiums.

• HSA seed funding.

• Company-paid short-term and long-term disability insurance.

• Company-funded life insurance.

• Access to telemedicine services.

• Wellness benefit of $400 per year.

• Flexible paid time off.

• 14 paid company holidays.

• Paid parental leave.

• Days dedicated to giving back.

• 401(k) plan with 4% company matching and immediate vesting.

• Fully remote work environment.

• Monthly reimbursement for remote work expenses ($600 per year).

• Annual in-person company kickoff event.

• Opportunities for growth and professional development.

• A supportive team atmosphere.