Account Executive – Retail SaaS

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of the entire sales cycle for new business within the Spanish market, from prospecting and qualification to negotiation and contract signing.

• Serve as the account manager for current Spanish clients, overseeing renewals, upselling, and expansion opportunities.

• Develop and maintain a robust pipeline of new business prospects with mid-market and enterprise multi-site organizations in Spain.

• Achieve and surpass individual sales objectives.

• Manage intricate, consultative sales processes involving multiple stakeholders.

• Identify customer pain points, quantify the business value of the ServiceChannel platform, and deliver customized proposals and ROI cases.

• Facilitate discovery sessions and organize product demonstrations in collaboration with Solutions Consulting.

• Create account plans and engage with executive sponsors.

• Negotiate commercial agreements and navigate procurement, legal, and security assessments.

• Keep accurate records of opportunities, forecasts, and activities in Salesforce.

• Collaborate with Marketing and BDRs on targeted campaigns, events, and account-based initiatives in Spain.

• Ensure a seamless transition for new clients to Implementation.

• Maintain relationships with existing customers, ensuring customer satisfaction and executive engagement.

• Drive renewals, upselling, and cross-selling efforts within the Spanish customer segment.

• Conduct regular business reviews with key clients and address escalations effectively.

• Represent ServiceChannel at industry events, trade associations, and customer meetings throughout Spain.

• Provide insights from the Spanish market back to Product and Marketing teams.

⛳️ Requirements

• Minimum of 5 years of software sales experience encompassing both new business and account management.

• Proven experience selling to multi-site organizations in sectors such as retail, food service, grocery, hospitality, or similar industries.

• A consistent track record of meeting or exceeding sales targets.

• Native-level Spanish and professional proficiency in written and spoken English.

• Demonstrated ability to manage lengthy, complex sales cycles involving multiple senior-level decision-makers.

• Experience in managing and expanding existing customer accounts, including renewals, upselling, and growth.

• Structured, value-focused sales methodology.

• Strong networking skills and a proven ability to establish relationships with enterprise clients in retail, grocery, restaurant, fitness, and convenience sectors in Spain.

• Ability to forecast accurately and rigorously manage opportunities in Salesforce or a comparable CRM system.

• Self-motivated with an independent, ambitious attitude and a desire to achieve results quickly as part of a collaborative team.

• Willingness to travel up to 60% within Spain and across Europe.

• Experience selling SaaS in facilities/asset management, procurement, or field service is a plus.

• Familiarity with MEDDICC, Challenger, or Value Selling methodologies is advantageous.

• Proficiency in German or French is a bonus.

🏝️ Benefits

• Uncapped commission structure.

• A territory that merges new business opportunities with an established customer base.

• Significant influence on the growth trajectory of ServiceChannel in Spain.

• Assistance from a knowledgeable EMEA team, including Solutions Consulting, BDRs, and Marketing.

• Comprehensive onboarding process.

• Product training provided.

• Ongoing sales enablement initiatives.

• Flexible remote working options.

• Opportunities for career advancement within a growing European organization.

• Medical insurance coverage.

• Dental insurance provided.

• Vision insurance included.

• Life insurance coverage.

• Long-term disability insurance.

• Health Savings Account (HSA) options.

• 401(k) retirement plan available.