Account Executive – Enterprise, Telecommunications

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and oversee a growing portfolio of enterprise telecommunications accounts to meet revenue targets.

• Identify potential applications for conversational AI to enhance growth, automation, and cost-efficiency in areas such as customer care, technical support, sales, retention, billing, collections, field service, employee enablement, and multilingual communications.

• Develop and sustain expertise in telecommunications and conversational AI landscapes, customer priorities, competitive offerings, emerging technologies, and customer expectations.

• Showcase how ElevenLabs’ voice technology adds value across contact centers, virtual agents, in-app assistants, outbound communications, branded voice experiences, and creative content.

• Formulate and implement account strategies across Customer Experience, Care and Operations, Digital and Product, IT and Engineering, Marketing, and Procurement.

• Secure one high-impact use case and broaden its application across business units, customer journeys, and markets.

• Navigate the telecommunications landscape and identify integration opportunities with contact center, CCaaS, CRM, and operational technology ecosystems.

• Collaborate with Forward Deployed Engineers to design solutions, manage customer Proofs of Value, and create pathways to scaled production deployment.

• Educate clients on generative AI and voice technologies.

• Contribute to shaping ElevenLabs’ telecommunications playbook, including Ideal Customer Profile (ICP), messaging, use cases, and customer references.

• Propel ElevenLabs’ growth within the telecommunications sector.

⛳️ Requirements

• Over 7 years of experience in quota-carrying enterprise sales within SaaS or technology sectors.

• Ideal candidates will have experience with AI, generative AI, LLM-based products, or API-driven platforms.

• Proven experience selling to telecommunications firms, including wireless carriers, broadband providers, cable companies, or other communications service providers.

• A well-established network and strong relationships within the telecommunications industry.

• Demonstrated success in closing seven-figure deals and managing complex, multi-stakeholder sales cycles.

• Experience engaging with technical buyers in Product, Engineering, IT, and Architecture roles.

• Experience selling to business buyers across Customer Experience, Care, Operations, Digital, and Marketing.

• Ability to comprehend customer business models, operational environments, and success metrics, translating ElevenLabs’ capabilities into measurable value solutions.

• Proficiency in navigating enterprise procurement, security, legal, and technical validation processes.

• Capability to operate independently while collaborating effectively across various functions.

• Strong executive presence with the ability to build relationships at C-suite and senior leadership levels.

• Willingness to travel frequently for in-person customer meetings and industry events.

• Comfort in operating within an early-stage, high-growth environment characterized by ambiguity and shifting priorities.

• A passion for voice and audio AI and its transformative potential in enhancing telecommunications customer experience.

• Ability to work across EST, CST, or PST time zones.

🏝️ Benefits

• Annual discretionary professional development stipend.

• Annual discretionary stipend for social travel to connect with colleagues.

• Annual team offsite held in a new location each year.

• Monthly co-working stipend for employees located away from a main hub.

• Option to work from one of the company offices.

• Innovative culture and ample growth opportunities.