Account Executive

This is a fully remote position, open to applicants in Kentucky, +5 more states.

📋 Description

• Drive new business, pipeline expansion, and revenue growth within 911 Emergency Communications Centers and other Public Safety agencies across a seven-state region.

• Manage the entire sales cycle, encompassing discovery, solution positioning, procurement navigation, and closing deals.

• Develop and implement a strategic territory plan to facilitate meeting generation, pipeline expansion, and revenue increase.

• Engage in outbound prospecting and account-based outreach to secure initial meetings and new business opportunities.

• Provide weekly updates on activity, pipeline development, and forecasting.

• Meet and exceed quarterly and annual pipeline and revenue objectives.

• Establish relationships with 911 directors, supervisors, procurement teams, IT leaders, and executive stakeholders.

• Comprehend operational workflows and challenges faced by Public Safety agencies.

• Maintain and enhance existing customer relationships while generating referral opportunities.

• Showcase NiCE capabilities and communicate unique value propositions compared to competitors.

• Conduct needs assessments and align solutions with Presales/Solutions Engineering.

• Assist with technical responses to RFPs, RFIs, bids, and Scopes of Work.

• Gather customer feedback and collaborate with Product Management on market needs and trends.

• Create and deliver presentations to end users, partners, consultants, and executive decision-makers.

• Manage and collaborate with reseller and channel partners.

• Work closely with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.

• Participate in marketing campaigns, demonstrations, and demand-generation initiatives.

⛳️ Requirements

• 3–5+ years of experience in technology sales and/or sales engineering within the Public Safety, 911/PSAP, or Government sectors.

• Strong knowledge of Public Safety and Criminal Justice workflows, including digital evidence procedures.

• Demonstrated success in generating pipeline and closing deals in complex public-sector procurement settings.

• Experience collaborating with government purchasing personnel, RFPs, bids, and state/federal contracts.

• Consultative sales approach with excellent discovery, demonstration, and presentation abilities.

• High-activity, disciplined sales execution combined with a strong work ethic.

• Exceptional communication, technical proficiency, and creative problem-solving skills.

• Capability to influence senior decision-makers and establish trust among multiple stakeholder groups.

• BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).

🏝️ Benefits

• Equal opportunity employer.

• Approximately 50% travel.