Account Director, Social Media

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Assume direct responsibility for a portfolio of key enterprise accounts, focusing on customer outcomes, senior relationships, retention, renewals, and growth.

• Establish trusted relationships with senior executives in social media, marketing, branding, community, and customer service.

• Create a comprehensive account strategy tailored to each customer's priorities, organizational structure, and success metrics.

• Facilitate strategic discussions around organic social, community management, moderation, engagement, social customer care, sentiment analysis, and brand health.

• Link BrandBastion’s platform and services to quantifiable customer outcomes and business value.

• Conduct executive business reviews that offer insights, recommendations, and clear action steps.

• Proactively identify adoption gaps and account risks, then personally implement plans to address them.

• Manage commercial discussions concerning renewals, expansions, and additional BrandBastion solutions.

• Collaborate with product and technical experts to enhance workflows, platform adoption, and customer results.

• Provide customers with relevant social trends, industry insights, examples, and strategic concepts.

• Maintain strong organization and effective follow-through across multiple complex accounts and stakeholder groups.

⛳️ Requirements

• Proven experience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead, or senior customer leader.

• Background working with large consumer brands, either through an agency, social technology firm, or in-house team.

• The credibility to facilitate meaningful strategic discussions with a Global Head of Social or VP of Marketing.

• In-depth knowledge of social strategy, community engagement, moderation, customer care, and campaign performance metrics.

• A commercial mindset with experience in retention, renewals, growth, or account expansion.

• Strong sense of ownership, excellent organization, and follow-through capabilities.

• Ability to convert data and customer objectives into clear, actionable recommendations.

• Comfort in learning technology and collaborating with technical specialists.

• A proactive, hands-on approach to managing and enhancing accounts.

🏝️ Benefits

• Lead strategic initiatives that shape our AI-first approach to social engagement.

• Opportunities for advancement into senior leadership roles based on performance.

• Collaborate with global brands at the cutting edge of digital engagement.

• Be part of a rapidly growing AI-driven company that is shaping the future of Social Engagement.

• Competitive market-rate compensation plus over four weeks of paid time off.

• Opportunities for global team meetings.

• Flexible, fully remote role: Enjoy the advantages of remote work while collaborating with a talented global team.