Account Director, Social Media

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assume direct responsibility for a portfolio of key enterprise accounts, focusing on customer outcomes, maintaining senior relationships, ensuring retention, overseeing renewals, and driving expansion.

• Cultivate trusted partnerships with senior executives across social media, marketing, branding, community, and customer support.

• Formulate a well-defined account strategy tailored to each customer's priorities, organizational framework, and success metrics.

• Facilitate strategic discussions encompassing organic social, community management, moderation, engagement, social customer care, sentiment analysis, and brand health.

• Link BrandBastion’s platform and services to quantifiable customer outcomes and business value.

• Conduct executive business reviews that offer insights, actionable recommendations, and clear subsequent steps.

• Recognize adoption gaps and account risks early on, then take personal initiative to devise solutions.

• Manage commercial discussions related to renewals, expansion, and additional BrandBastion services.

• Collaborate with product and technical experts to enhance workflows, increase platform adoption, and improve customer outcomes.

• Provide customers with pertinent social trends, industry insights, examples, and strategic suggestions.

• Maintain effective organization and follow-through across multiple intricate accounts and various stakeholder groups.

⛳️ Requirements

• Proven experience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead, or senior customer leader.

• Background in working with large consumer brands through an agency, social technology firm, or in-house team.

• Credibility to steer meaningful strategic discussions with a Global Head of Social or VP of Marketing.

• Comprehensive knowledge of social strategy, community building, engagement, moderation, customer care, and campaign performance.

• Commercial acumen and experience with retention, renewals, growth, or account expansion.

• Strong sense of ownership, organization, and follow-through.

• Ability to translate data and customer objectives into clear recommendations.

• Comfort with learning technology and collaborating with technical specialists.

• A proactive, hands-on approach to account management and growth.

🏝️ Benefits

• Lead strategic initiatives that shape our Social AI-first approach.

• Opportunity for advancement into senior leadership roles based on performance.

• Collaborate with global brands at the forefront of digital engagement.

• Become part of a rapidly growing AI-first company that is pioneering the future of Social Engagement.

• Competitive market rate compensation plus over 4 weeks of paid time off.

• Opportunities for global team meetings.

• Flexible, fully remote position: Enjoy the advantages of remote work while collaborating with a talented global team.