Account Director – Enterprise

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership and manage relationships with 8–12 key Fortune 500 enterprise accounts.

• Act as the primary strategic advisor and trusted partner for senior decision-makers.

• Conduct regular business reviews and facilitate strategic planning sessions.

• Navigate complex organizational structures and identify key influencers across various departments and business units.

• Meet aggressive annual upsell targets, particularly by increasing quarter-over-quarter investment in the Opportunities product.

• Create and present business cases that demonstrate ROI and strategic value for expansion initiatives.

• Lead enterprise sales cycles, develop champions, navigate complex organizations, and negotiate larger investments.

• Collaborate with Sales, Product, Client Strategy, and Technical teams to ensure a seamless experience for clients.

• Advocate for client needs within the organization and influence discussions regarding the product roadmap and feature prioritization.

• Formulate account strategies aligned with client objectives and mutual growth opportunities.

• Stay informed about clients’ industries, competitive landscapes, and strategic initiatives.

• Provide market insights and competitive intelligence to assist in product development and go-to-market strategies.

• Contribute to thought leadership content and develop case studies.

⛳️ Requirements

• 7+ years of experience in enterprise account management or client success with Fortune 500 companies, directly overseeing commercial agreements related to renewals and/or revenue growth.

• Demonstrated history of consistently achieving annual upsell targets.

• Strong written and verbal communication skills.

• Experience managing intricate, multi-stakeholder relationships within enterprise settings.

• Exceptional relationship-building skills and executive presence.

• Strong analytical and strategic thinking abilities, with a talent for translating complex business needs into actionable solutions.

• Excellent negotiation and presentation skills; comfortable presenting to senior executives.

• Significant experience managing enterprise renewal cycles, procurement processes, and contract negotiations.

• Proficient in closing deals exceeding $1M.

• Preferred background in B2B technology, SaaS, performance marketing, or professional services.

• Familiarity with CRM systems; experience with Salesforce is preferred.

• Entrepreneurial mindset with the capability to think and act like a business owner.

• Resilient and adaptable in fast-paced, high-pressure environments.

• Collaborative leadership skills and the ability to influence without formal authority.

• Strong business acumen and comprehension of financial metrics and business operations.

🏝️ Benefits

• Equity in ShopMy; every employee receives equity.

• Employees have the opportunity to build and grow their own ShopMy page.

• 401(k) plan with a 3% employer contribution, fully vested.

• Comprehensive medical, dental, and vision benefits, including a 100% employer-paid medical option and dependent coverage.

• Virtual mental health support, urgent care, and primary care visits at no cost for employees and their dependents.

• Flexible PTO policy, including a day off for birthdays.

• 13 company holidays.

• 14 weeks of paid parental leave.

• Remote-first culture with a headquarters in NYC.

• Workplace and wellness stipends for health, home office requirements, and Wellhub membership.

• 100% employer-paid disability and life insurance.

• Health Care FSA/HSA options available.

• Annual company offsite events.

• Quarterly team co-location opportunities.