Account Director, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of individual revenue objectives while contributing to overall pod revenue targets.

• Formulate strategies aimed at retaining and enhancing relationships with top-tier partnerships.

• Serve as the primary point of contact for executive-level client relationships.

• Initiate strategic discussions, manage critical touchpoints, and cultivate consultative trust.

• Develop strategies to meet deadlines and adapt to shifting priorities.

• Assess client satisfaction, mitigate risks, and pinpoint opportunities for expansion.

• Ensure effective execution of campaign performance, ad-hoc requests, and analytics deliverables.

• Work in conjunction with sales colleagues to identify opportunities for optimization, facilitate upsells, and increase partner budgets.

• Oversee the onboarding of new clients and brands, including campaign setup and coordination of materials.

• Manage campaign setup and programming inputs utilizing standardized workflows and templates.

• Track, organize, troubleshoot, and enhance client performance in collaboration with internal teams.

• Guide new team members and foster AI skill development and process integration.

• Provide timely reports and dashboards to inform budget allocation and decision-making processes.

• Deliver data and reporting, including AI-generated dashboards and insights, to optimize expenditure.

• Convert data and performance trends into actionable recommendations for clients.

• Present client findings and conduct Quarterly Business Reviews (QBRs) using AI-assisted visual narratives.

• Oversee revenue realization and billing procedures.

• Utilize sales-enablement, AI, and automation tools to enhance operational efficiency.

• Engage in the recruitment process and help shape the culture and structure of the partner manager team.

• Embody Fetch’s values and maintain a growth mindset towards new tools and AI-driven workflows.

⛳️ Requirements

• A minimum of 8 years of experience in account management, partnerships, sales support, or a related field.

• Direct experience in the digital media, advertising, or consumer data industries.

• Proven track record of driving revenue through renewals, upsells, and discussions around client growth.

• Exceptional organizational and execution skills with the capability to juggle multiple priorities.

• Proficient in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business results.

• Familiarity with AI tools such as ChatGPT and Gemini AI, or automation platforms like Zapier, and experience in creating new AI-enabled processes.

• Strong communication and collaboration abilities.

• Comfortable working in dynamic or rapidly changing environments.

• Bachelor’s degree or an equivalent combination of education and experience.

• Preferred: experience in a direct client vertical.

• Preferred: familiarity with CRM tools such as Salesforce.

• Preferred: experience in coaching and collaborating with implementation, analytics, or other cross-functional teams.

🏝️ Benefits

• Equity for full-time employees.

• 401(k) with dollar-for-dollar matching up to 4% of eligible pay.

• Comprehensive medical, dental, and vision plans, including coverage for pets.

• $10,000 annually in education reimbursement.

• Participation in Employee Resource Groups and the Inclusion Council.

• Flexible Paid Time Off (PTO).

• 9 paid holidays.

• A year-end week-long break.

• 14 weeks of fully paid parental leave.

• 6 additional weeks of paid childbirth recovery leave for birthing parents.

• Flexible return-to-work schedule.

• One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members.

• Flexibility in the work environment, including the option for fully remote work from anywhere in the U.S. for U.S.-based roles.

• Hardware and software provided for remote working.