Account Director – EMEA

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Oversee the strategic management, retention, and expansion of RWS's Linguistic Validation business across crucial EMEA pharmaceutical, biotechnology, CRO, and eCOA accounts.

• Foster long-term customer partnerships and pinpoint opportunities to broaden RWS's Digital Health portfolio.

• Manage a strategic portfolio generating approximately £7M in annual revenue.

• Maintain commercial relationships with key EMEA accounts.

• Formulate and implement strategic account plans focused on retention, expansion, and sustainable growth.

• Cultivate relationships with executive stakeholders, procurement teams, clinical operations, and Digital Health leaders.

• Lead Quarterly Business Reviews, executive steering meetings, and account planning sessions.

• Act as the executive escalation point for significant customer issues.

• Identify and create opportunities involving Linguistic Validation, Licensing, eCOA Migration, and Rater Training.

• Collaborate with Business Development Managers to qualify, shape, and secure strategic opportunities.

• Convert customer requirements into value-driven commercial solutions utilizing the broader RWS portfolio.

• Assist with RFPs, proposal development, pricing discussions, and bid defense meetings.

• Work alongside Program Management to ensure effective account execution.

• Monitor account health, profitability, service quality, and customer satisfaction.

• Recognize risks and coordinate cross-functional mitigation strategies.

• Maintain governance through business reviews, KPI reporting, and strategic planning.

• Keep abreast of industry trends, regulatory changes, and competitive dynamics.

• Share customer insights and market intelligence with the Digital Health leadership team.

• Mentor Business Development Managers and disseminate commercial best practices.

⛳️ Requirements

• Proven success in managing strategic enterprise accounts within Life Sciences or regulated industries.

• Demonstrated experience in nurturing complex customer relationships while achieving measurable commercial results.

• Strong background in consultative selling and solution development.

• Experience in supporting executive presentations, RFPs, and bid defenses.

• Proven track record in managing strategic customer portfolios valued at £5M+ annually.

• Excellent commercial negotiation and executive communication abilities.

• Familiarity with Salesforce or similar CRM systems.

• Exceptional stakeholder management and influencing capabilities.

• Preferred: experience in Linguistic Validation, Clinical Outcome Assessments (COAs), Licensing, eCOA, Digital Health, Localization, or Clinical Technologies.

• Preferred: existing relationships within pharmaceutical companies, biotechnology firms, CROs, or eCOA providers.

• Preferred: understanding of global clinical development and regulated research environments.

🏝️ Benefits

• Equal employment opportunity and anti-discrimination protections.

• A work environment free from discrimination and harassment.

• COVID-19 accommodations in accordance with applicable laws for covered on-site, travel, and in-person roles.