Account Director – CX

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the sales efforts for the Infovista Platform within the AMER region, managing the complete quote-to-cash lifecycle.

• Cultivate, enhance, and strengthen strategic partnerships with key Communications Service Providers, Financial Services, Retail, Utilities, and Healthcare organizations.

• Establish and nurture relationships with important stakeholders at major clients and potential clients.

• Develop and implement account sales strategies and business plans aimed at promoting growth and profitability.

• Build qualified sales pipelines and deliver precise forecasts.

• Supervise Marketing and Demand Generation initiatives.

• Drive Value-Added Resellers (VARs) and channel partners to optimize coverage and boost sales.

• Acquire new clients and maximize revenue from current customers.

• Convert leads into revenue while achieving sales objectives.

⛳️ Requirements

• Over 3 years of experience in selling Enterprise Software to Communications Service Providers, Financial Services, Retail, Utilities, and Healthcare sectors.

• Familiarity with the Customer Experience (CX) and Contact Center domains.

• In-depth knowledge and hands-on experience with at least one primary B2B sales methodology, ideally the SPICED Framework.

• Proven track record of successful engagement with senior leadership.

• Willingness to travel within the AMER region to meet with customers.

• Bachelor's degree in business studies.

• Capability to evaluate customer needs, identify business challenges, and propose effective solutions.

• Proficiency in influencing others through clear communication of ideas and technical concepts.

• Adaptability and ability to work independently in a dynamic environment.

• Strong interpersonal, communication, and negotiation abilities.

• Excellent organizational skills, self-discipline, and capacity to manage multiple opportunities simultaneously.

🏝️ Benefits

• Flexible workplaces — adaptable work schedules, workspaces, and locations.

• Inclusive culture.

• Sustainability — environmental, social, and governance programs (ESG Group).

• Innovative environment — shape the future of next-generation networks.

• Competitive compensation and benefits packages.

• Career development opportunities.

• Mandatory IT security training and continuous security updates.