Account Director

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee strategic account plans for designated accounts and fulfill client reinsurance administration requirements.

• Cultivate and maintain client relationships as the main point of contact for assigned accounts.

• Escalate high-level issues as necessary.

• Contribute to the development of sales strategies and playbooks in collaboration with Marketing and Product teams.

• Shape client messaging and growth strategies.

• Articulate the TAI value proposition and inform clients and prospects about TAI’s products and services.

• Monitor client intelligence, market trends, and account data.

• Develop client profiles while identifying opportunities or risks pertaining to account strategies.

• Assess client satisfaction metrics and address service delivery challenges with internal teams.

• Oversee client transformation projects, including transitions to TAI Next Generation platforms.

• Coordinate implementation tasks involving stakeholders.

• Collaborate with Business Development and Client Management Services to synchronize account strategies and enhance pipeline execution.

• Spot new revenue opportunities, including Creation Re.

• Configure and showcase TAI software, translating technical aspects into client-friendly language.

⛳️ Requirements

• A Bachelor’s Degree in Arts/Sciences (BA/BS) in a relevant field is required.

• A minimum of 5 years of experience in the insurance or reinsurance sector is essential.

• Experience in Business Development or Account Management is preferred.

• Supervisory experience is advantageous.

• Strong proficiency in collaborating with individuals across operational, functional, and technical areas.

• Capable of translating complex client business requirements into scalable technological solutions.

• Solid understanding of cloud platforms and modern architectures, including APIs and event-driven systems.

• Familiarity with reinsurance and financial systems.

• Established knowledge of the North American reinsurance market, including products, pricing, competition, practices, and relevant insurance regulatory laws and their implications for products and client operations.

• Excellent oral, written communication, and presentation abilities.

• Strong dedication to professionalism and high standards of customer service.

• Proficient in presenting using various methods and tools.

• Comprehensive knowledge of software and systems, including the ability to configure and demonstrate TAI software and clarify technical terms and components to clients.

• Capable of making timely, effective decisions and generating results.

• Ability to nurture a teamwork-oriented, customer service-focused atmosphere.

• Skilled in comprehending and interpreting reinsurance and contract documents.

• Highly developed interpersonal skills, including negotiation, conflict resolution, and relationship building.

• Exceptional capability to manage multiple projects concurrently, including adapting to changing priorities and deadlines.

• FLMI or other relevant professional accreditation is preferred.

🏝️ Benefits

• Annual bonus plan.

• Eligibility for long-term equity incentive plans in certain positions.

• Health benefits.

• Retirement benefits.

• Additional employee benefits.

• Valuable insights and experiences with diverse colleagues globally.

• A respectful and inclusive environment that encourages individuality and innovative thinking.

• Extensive career growth potential.

• AI-assisted personalized job recommendations, interview scheduling, candidate evaluations, and chatbot support during preliminary screenings.